Groups Sales & Operations Manager

Hurtigruten•Seattle, WA

2d•Remote

About The Position

We are looking for a highly motivated, creative Group Sales & Operations Manager that is passionate about sustainable adventure travel. The role is not just about being strong at sales but also relationship management and business operations. This role is a critical role within the B2B Sales organization to help drive growth targets for the Americas market. The Group Sales & Operations Manger is responsible for delivering both Tour Operator and Groups business by cultivating relationships with the buyers, driving brand awareness, and identifying new tour operator and group prospects. By effectively representing the Hurtigruten brand to the current and potential new partners, this position strives for successful execution of their sales plan and achievement of the passenger and revenue goals. This role is highly operational and requires savvy sales experience.

Responsibilities

Build and maintain strong customer relationships by delivering excellent service and understanding customer needs
Support the sales team with group bookings, including special requests, passenger details, and booking changes
Collaborate with Group Fulfilment Teams to improve group processes, systems, and communication
Track group performance across all markets and review monthly materialisation
Manage sales agreements, reporting, and marketing plans
Set targets and develop, coordinate, and deliver annual sales and marketing plans with tour operators and group partners
Work closely with marketing to develop season launch materials, including pricing, product details, and itineraries
Coordinate allotments with Revenue Management to maximise utilisation
Identify and develop new business opportunities with tour operators and group partners
Monitor competitor activity and industry trends and share insights with relevant teams