Groups Sales Manager

Granlibakken Tahoe•Tahoe City, CA

1d•Onsite

About The Position

This position will manage the sales and execution of all aspects of group business at our resort (conferences; retreats; meetings; weddings; family reunions; banquets), including customer relationship development, inquiries/leads, site-visits, proposals, planning, day-to-day on-site coordination and exit/rebook strategies. You will also serve as group customer advocate and liaison to all internal operational departments.

Requirements

Experience: Minimum one-year hospitality or group sales or events experience preferred.
Excellent guest service and communication in English skills required.
Intermediate to advanced computer and typing skills required.
Ability to walk at least 5 miles per work day, including stairs and uneven and icy ground
Ability to carry loads of 25 pounds between venues and buildings
Ability to change work days and times based on group activity at the resort

Nice To Haves

E xperience: Previous guest service and group sales experience preferred, but not essential
Education: Bachelor’s degree in Hospitality preferred.

Responsibilities

Proactively work from inbound or outbound inquiry/communication with customer, build relationships, establish needs, profile groups, reference calendars for dates and update, ensure lodging availability, select and have rates approved, create contracts and get them signed, set and collect deposits, detail and get sign off on Banquet Event Orders, create and get sign off on diagrams, issue rooming lists or create individual pay registrations (as applicable), collect second deposits. Then reconcile and issue final invoice and collect payment.
Serve as liaison between the customer, customer experience management team, customer experience fulfillment team, customer experience facilities/venues team and other related teams.
Assist with coordination of all customer group plans and related catering needs with all required teams. Ensure on-site delivery of resort products and services according to customer group plans resulting in a positive customer experience.
Utilize relevant software for timely generation of necessary program documents to include but not limited to create, update and edit room blocks, contracts, select the most appropriate room rates, Banquet Event Orders, final invoices, post customer group reports and survey and change logs.
Advise customer on current status of their group’s tasks, including items pending and action items. Coordinate any changes necessary.
Maintain program knowledge by attending planning meetings, conference calls, reviewing customer group files and banquet event orders prior to guest arrival. Partner with customer’s group planning team to ensure issues are identified and resolved.
Attend site and planning visits, welcome receptions, pre-con and post-con meetings, and any internal meetings related to security, parking or production. Attendance is in person.
Proactively resolve potential meeting space set up or lodging room issues. Utilize available resources to meet customer requests or resolve customer issues.
Ensure that meeting room requirements such as lighting, temperature, AV equipment, and furniture set ups meet customer expectations.
Maintain current knowledge of local area, attractions and events, to offer as add-on sale experiences.
Perform other duties as assigned.