Group Vice President, Association Management

Kellen•Washington, DC

About The Position

The Group Vice President, Professional, Consumer, Government at Kellen is a key leadership role responsible for shaping and executing strategic client goals, ensuring 100 percent client retention, and fostering company revenue growth. This position is responsible for managing Kellen’s Professional, Consumer, and Government portfolio, focused on expanding Kellen’s presence in this key company demographic. As a thought leader within the industry, the GVP oversees a portfolio of clients, providing strategic counsel to client leadership and collaborating with boards of directors. With a focus on financial management, the GVP helps expand client fee structures, addresses deficits, and identifies opportunities for revenue growth. This role involves effective team leadership, talent development, and fostering a positive corporate culture. The GVP also acts as a brand ambassador, representing Kellen at industry events, identifying speaking engagements, and contributing to the company's thought leadership initiatives. The GVP is also responsible for portfolio growth, and attracting new association clients into Kellen, and the portfolio. Overall, the GVP plays a crucial role in driving success, client satisfaction, and sustainable business growth within the organization.

Requirements

Bachelor's degree in Business Administration, Marketing, Communication, Human Resources, Finance, or related discipline preferred; Advanced degree strongly preferred.
7+ years of successful Association Management experience.
Sales experience, with a proven ability to generate company business and expand revenue opportunities
High-level strategic, operational excellence and financial management experience with the ability to read and interpret financial statements.
Polished communication and interpersonal skills, including conflict resolution.
Project management skills, advanced planning, and organizational abilities.
Flexibility, adaptability, and the ability to manage through change and transition.

Nice To Haves

Certified Association Executive (CAE) certification; a plus.

Responsibilities

Sets strategic goals for portfolio clients and ensures their successful execution in alignment with the overall strategic plan.
Provides strategic counsel to client leadership and collaborates with boards of directors and committees to define and implement clear objectives.
Develops lasting relationships with executive committees to position Kellen as an indispensable partner.
Implements metrics, key performance indicators, and key results for each client, leveraging organizational data.
Facilitates effective and strategic communication with board leadership to address concerns and prevent escalations.
Proactively resolves issues to maintain high levels of client satisfaction, preventing potential RFPs or termination of management agreements.
Delivers thought leadership, innovation, and insight into industry trends and government regulations.
Identifies opportunities for introducing additional Kellen services and achieving sustained annual fee revenue growth.
Develops fee structures aligned with client needs and Kellen profitability requirements.
Monitors association finances, addressing deficits and recommending solutions to positively impact client margins.
Recommends contract renegotiation and stages interventions with clients seeking services beyond the current scope of work.
Serves as executive client lead for one and/or more clients, focused in the Professional, Consumer, and Government space.
Manages client(s) objectives and key results, to ensure exceeding client expectations and association deliverables.
Manage association management and shared services staff, to develop a team that delivers beyond client expectations.
Facilitates regular team meetings, oversees succession planning, talent development, and career advancement.
Coaches team leadership on adjustments, cost containment, and board recommendations.
Ensures proper staff utilization, aligning talent with clients for optimal employee and client satisfaction.
Represents Kellen as a brand ambassador at client events, conferences, and association-related gatherings.
Identifies speaking engagements to position themselves as thought leaders.
Produces thought leadership content and holds team members accountable for collaboration with the internal communications team.
Leverages connections to bring leads for additional business.
Contributes to a positive and productive Kellen culture.
Communicates corporate updates and transforms leadership direction into action that drives cultural change.
Demonstrates leadership through event participation and active engagement in Kellen employee programming.
Other duties that align with the mission and vision of the company as assigned.