Group Travel Operations Specialist

AAA Central Penn•Harrisburg, PA

85d

About The Position

At AAA Central Penn, we exist for our members—and we judge everything we do by how well it serves their needs. (Yes, even our coffee choices.) But we also believe our team members deserve the same high-quality care, support, and occasional celebratory cupcakes. Whether it’s through our recognition programs, community engagement, or just laughing at our own travel puns, we love what we do—and we want you to have FUN doing it. We work hard to serve our members, and we work equally hard to make sure our team feels valued, supported, and occasionally surprised by how much PTO they have. You’re the behind-the-scenes travel wizard who makes group trips run smoother than a freshly paved highway. You’ll build and maintain domestic and international travel records, partner with our Customer Care team, and ensure our travelers feel like VIPs (Very Impressed Passengers). If you love logistics, spreadsheets, and the occasional passport panic, this role is your jam.

Requirements

High school diploma or GED.
Professional travel industry knowledge.
Time management and attention to detail.
Excellent communication skills.
Accounting skills.
Problem-solving wizardry.
Computer skills: Excel, PowerPoint, Word, Outlook, Teams.
Flexibility to work outside core hours.

Responsibilities

Partner with AAA Preferred suppliers to generate contracts.
Build cost sheets and analyze revenue projections.
Develop brochures
Set up Travel Point of Sale in Axis System.
Draft Journey Manager and passenger document packets.
Make deposits and final payments with suppliers.
Negotiate contracts
Track deadlines
Generate final invoices and mail them
Review files
Escalate issues when needed
Attend training
Assist with group departures
Promote AAA’s Core Values
Help ensure members are Totally Satisfied.

Benefits

Generous, front-loaded Paid Time Off (PTO)
One personal day
Eight paid holidays, including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits
Health Savings Account (with employer contribution!) and Flexible Spending Account options.
401(k) with up to 6% company matching.
Life Insurance and Long-Term Disability at no cost to you.
Earn up to three extra PTO days a year for volunteering and attending AAA Cares events.
Tuition Reimbursement
Free AAA Premier Membership.
Discounts galore: travel, branch services, car batteries, and more.