Group Sales Representative

Nantahala Outdoor Center • Asheville, NC

10d • Onsite

About The Position

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

NOC is looking for an individual that is passionate about selling outdoor adventure experiences to our groups and guests! In this position, you will be responsible for booking and managing NOC’s group accounts and bookings. You will work with group leaders (churches, camps, Boy Scouts/Girls Scouts, universities, schools, friends, families) to help them identify which NOC activities will be best for their groups. You will then be responsible for managing everything between the initial contact with the group up until they arrive for their activity as well as trip follow-up.

The Seasonal Group Sales Representative position is a seasonal position and reports to the Sales Director. We are looking for this position to start in April and it has an anticipated end date of mid to late September. The anticipated end date could be pushed back or moved forward due to business demands. The position will be paid an hourly wage + commission with the schedule generally being M-F - 40hrs/week. Some weekend or evening work may be required.

Requirements

• Familiar with outdoor recreation products and/or travel and tourism products
• Strong interpersonal skills
• Excellent written and oral communication skills
• Excellent time management skills
• Proficient in Windows and MS Office
• Valid driver's license and clean driving record
• Have a strong sense of customer service and enthusiasm for sharing outdoor activities with others
• Be detail oriented while managing multiple tasks
• Be a team player
• Be a quick learner and self-starter with the ability to be productive with minimal supervision.
• Embody and exemplify NOC Core Values and Standards of Conduct
• Must be comfortable sitting for long periods of time
• Must be comfortable speaking with guests over the phone, via email, and in person
• Must be comfortable working in an indoor office environment

Nice To Haves

• Experience using a CRM
• B.S./B.A. in Hospitality, Business or Marketing
• Sales experience with tangible success record

Responsibilities

• Generate sales for all NOC properties, assets, attractions and activities equaling or exceeding assigned sales budgets by booking and managing NOC’s Group and Custom accounts and reservations
• Maintain existing group business by excelling in customer follow-up while also developing new custom group business through prospecting and cold calls
• Gain a thorough knowledge of NOC customer channels, relationships, and product line up
• Assure prompt response to all sales inquiries
• Collect deposit and balance payments in a timely fashion per the NOC group payment policy
• Collaborate with all NOC departments to ensure that all groups are attended to appropriately embrace all technology platforms necessary to book group reservations and track sales
• Support NOC’s Guest Relations Office as needed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees