Group Sales Manager
About The Position
You are an ambassador of the engaging service and authentically local experiences we offer in places of unrivalled presence. The Group Sales Manager is responsible for generating group room revenue by proactively prospecting, qualifying, and converting leads into confirmed business. This role represents the Fairmont brand with professionalism, creativity, and strategic insight. The Representative will actively engage in prospecting efforts to generate new business for the group segment, along with additional revenue streams for the hotel. In the absence of the Sales Manager, the Representative will oversee social room blocks or other designated segments as determined by the Director of Sales and Marketing or the Director of Sales. This role is 50% group sales and 50% business development.
Requirements
- Previous experience in hotel sales, catering, or a related hospitality role is typically required.
- Excellent interpersonal, negotiation, and presentation skills.
- Strong skills in tracking sales data, forecasting, and using property management systems (PMS).
- A bachelor’s or master's degree in hospitality management, marketing, or business is often preferred.
- Ability to interact with customers
- Able to set and meet deadlines with quality results
- Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
- Ability to make decisions, if needed, without guidance at times
- Must be able to work in a fast-paced environment, meet short deadlines and multi-task
Nice To Haves
- Previous luxury hotel/resort experience preferred
- Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
- Multi-lingual skills are beneficial
- Hospitality diploma or degree an asset
- The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
Responsibilities
- Accountable for supporting the Group Sales effort by prospecting and booking group business (all segments) within defined territory
- Exceeding personal sales goals monthly, quarterly, and annually and developing monthly sales strategy and action plans
- Traveling into markets as required for Sales Calls, Tradeshows, Events and Conferences
- Collecting market and competitive intelligence to maximize group sales opportunities
- Building relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues and partnering with regional and national sister hotels to optimize Accor exposure and build incremental business
- Budgeting for, plan and organize site inspections, FAMS, sales trips and industry trade shows
- Utilizing Opera Sales System to track, solicit, book and follow up on accounts
- Quoting and negotiating rates within established parameters
- Upon closing, coordinating and following up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
Benefits
- Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
