Group Sales Manager

Sonesta Hotels•Fort Lauderdale, FL

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary To fully develop the Group Market Segment both with the emphasis on Group production especially for higher rated, less price sensitive business within a specified geographic territory and vertical markets concentrating on the solicitation of new profitable business. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales & Marketing. Job Description Principal duties and responsibilities include, but are not limited to: Operational/Functional: Maintain aggressive weekly telephone, site inspection and sales call goals. Follow up promptly on all leads. Assist in the development, implementation and follow-up of the Quarterly SMART Sales Action Plan. Maintain all files with current trace dates, accurate histories and all relevant information regarding booking activity. Is current and abides by all sales office procedures and systems. Participate in daily business review meetings, weekly GRC reviews, bi-weekly sales meetings, and other meetings as required by the Director of Sales & Marketing. Promote a high quality company image by demonstrating professionalism to both clients and colleagues. Recommend improvement of facilities and services as needed. Able and willing to assist with room set-ups as needed. Strategy and Planning: Solicit accounts within assigned market segment utilizing Delphi, Knowland and other resources. Prospect and develop new accounts in line with the hotel’s Mission Statement and Culture of Caring. Active involvement in industry associations and trade shows. Is knowledgeable of the subtleties inherent in the all market segments and of the role it plays in maintaining the profitability of the hotel. Participates in development of all promotions related to multiple markets market segment needs. Is current with all market related publications in order to stay on top of all industry trends and uncover any potential leads. Utilize “Sell Sonesta” to refer business to other Sonesta Hotels. Is fully aware of all corporate sponsored promotions. Financial Management: Achieve monthly room night and revenue booking goals. Submit trip sales reports within 7 business days of return. Participate in the ongoing forecasting process. Follow all P-Card and corporate finance policies and procedures Leading with Passion Responsible for ensuring success through the eyes of employees, guests, and owners. Utilize and collaborate with resources across different departments and corporate office. Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture. Focus on the mission and well-being of the department, hotel, and company as a whole. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate our values and GUEST People Standards. Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Minimum of four years’ experience in hotel Sales preferred Proficiency in Delphi preferred Track record of delivering exceptional guest and client experience. Ability to utilize a computer, printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, and facsimile machine. Demonstrable expertise in analysis and action taking. Excellent oral and written communication. Excellent organization skills. Appropriate professional appearance and demeanor. Proficient in Microsoft Word, Excel and PowerPoint. Hotel and specific market knowledge preferred. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Requirements

Minimum of four years’ experience in hotel Sales preferred
Proficiency in Delphi preferred
Track record of delivering exceptional guest and client experience.
Ability to utilize a computer, printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, and facsimile machine.
Demonstrable expertise in analysis and action taking.
Excellent oral and written communication.
Excellent organization skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel and PowerPoint.
Hotel and specific market knowledge preferred.

Responsibilities

Maintain aggressive weekly telephone, site inspection and sales call goals.
Follow up promptly on all leads.
Assist in the development, implementation and follow-up of the Quarterly SMART Sales Action Plan.
Maintain all files with current trace dates, accurate histories and all relevant information regarding booking activity.
Participate in daily business review meetings, weekly GRC reviews, bi-weekly sales meetings, and other meetings as required by the Director of Sales & Marketing.
Promote a high quality company image by demonstrating professionalism to both clients and colleagues.
Recommend improvement of facilities and services as needed.
Able and willing to assist with room set-ups as needed.
Solicit accounts within assigned market segment utilizing Delphi, Knowland and other resources.
Prospect and develop new accounts in line with the hotel’s Mission Statement and Culture of Caring.
Active involvement in industry associations and trade shows.
Participates in development of all promotions related to multiple markets market segment needs.
Utilize “Sell Sonesta” to refer business to other Sonesta Hotels.
Achieve monthly room night and revenue booking goals.
Submit trip sales reports within 7 business days of return.
Participate in the ongoing forecasting process.
Follow all P-Card and corporate finance policies and procedures
Responsible for ensuring success through the eyes of employees, guests, and owners.
Utilize and collaborate with resources across different departments and corporate office.
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
Focus on the mission and well-being of the department, hotel, and company as a whole.
Lead by example and operate with integrity and respect.
Inspire your team to embrace and demonstrate our values and GUEST People Standards.