Group Sales Manager

Hyatt Hotels Corp.•Chicago, IL

46d•$60,100 - $73,600

About The Position

Join us at Park Hyatt Chicago: Where Your Sales Expertise Elevates Experiences to Unforgettable Heights! ABOUT US: At Park Hyatt Chicago, luxury is not just a standard-it's a philosophy. As the flagship property and first-ever Park Hyatt hotel, our legacy began in 1980 with a vision to offer understated elegance, curated design, and deeply personalized service. Today, that vision continues to define the Park Hyatt brand worldwide. Situated on the iconic Magnificent Mile and overlooking historic Water Tower Park, Park Hyatt Chicago is a serene urban sanctuary where art, architecture, and hospitality converge. Following a $60 million transformation, our redesigned guest rooms and suites reflect the feel of a modern private residence, enhanced by world-class amenities including NoMI Kitchen, Lounge & Garden, NoMI Spa, and an acclaimed contemporary art collection. We are proud to be recognized with a Forbes Four-Star Rating and recently named the #1 Hotel in Chicago by the 2025 Travel Leisure World's Best Awards. As one of the most distinguished luxury hotels in the city, Park Hyatt Chicago consistently ranks among the top hospitality destinations in the U.S. As part of the Hyatt family, we foster a culture grounded in empathy, excellence, and integrity. Our colleagues are empowered to bring their authentic selves to work each day and are united by a shared passion for creating exceptional guest experiences. If you are inspired by purpose-driven hospitality and want to be part of a property that sets the global standard for luxury, we invite you to join us. THE ROLE: As Group Sales Manager, you will play a pivotal role in driving group revenue through thoughtful strategy, meaningful client relationships, and an unwavering commitment to excellence. You will represent the Park Hyatt Chicago brand with integrity, confidence, and a deep understanding of luxury hospitality-delivering curated experiences that reflect the refined elegance our guests expect. This role is ideal for a seasoned sales professional who thrives in a fast-paced, high-touch environment and is inspired by building long-term partnerships with corporate clients, event planners, and group organizers.

Requirements

Experience: 2-5 years of experience in group sales within the luxury hospitality industry, preferably with a globally recognized brand or five-star property.
Education: Bachelor's degree in Hospitality Management, Business, or a related field preferred; additional certifications in sales or revenue management are a plus.
Sales Leadership: Proven ability to develop strategic sales plans, cultivate high-value client relationships, and drive consistent revenue growth through proactive engagement.
Client-Centric Focus: Unwavering dedication to delivering personalized, detail-oriented service that exceeds the expectations of luxury group and corporate clients.
Communication: Exceptional verbal and written communication skills, with the ability to present with confidence, negotiate effectively, and collaborate cross-functionally.
Organizational Skills: Expertise in managing multiple leads, contracts, and timelines with precision, ensuring seamless client experiences from inquiry to execution.
Business Acumen: Strong understanding of group pricing, forecasting, and revenue strategy, with proficiency in Microsoft Office, Envision, or similar sales platforms.
Luxury Brand Standards: Commitment to upholding the highest standards of hospitality, aligned with the refined and elevated experience that defines the Park Hyatt brand.
Problem-Solving: Resourceful and solution-oriented, able to navigate challenges gracefully while maintaining the integrity of the client and guest experience.
Flexibility: Availability to support site visits, client events, and internal planning meetings outside of standard hours as needed to ensure success.
Passion for Sales & Hospitality: Genuine enthusiasm for luxury travel, sales strategy, and service excellence, with a drive to represent Park Hyatt Chicago at the highest level.

Responsibilities

Develop and execute innovative sales strategies to achieve and exceed group revenue goals.
Identify, qualify, and cultivate new business opportunities through proactive outreach, strategic networking, and industry events.
Foster strong, ongoing relationships with existing clients, promoting loyalty and repeat business through exceptional service and tailored solutions.
Collaborate closely with the Director of Sales, Events & Marketing and the Director of Revenue Management to develop impactful pricing strategies and customized packages.
Deliver compelling presentations and proposals that highlight Park Hyatt Chicago's distinct offerings, luxury accommodations, and bespoke service.
Partner with hotel departments to ensure the flawless planning and execution of group events, ensuring each touchpoint aligns with our brand standards.
Stay informed on market trends, competitive landscape, and emerging opportunities to position Park Hyatt Chicago as the premier choice for luxury group experiences.

Benefits

Health Insurance Eligibility: Available after 30 days of employment.
401(k) Eligibility: Available after 30 days of employment.
401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
Monthly Fitness Membership Reimbursement: Available up to a specified limit.
Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
Paid Time Off & Holidays: Provided according to company policy.
Discounted Colleague Rate Room Nights: Available based on room availability.
Complimentary Room Nights: Offered based on availability.
Complimentary Meals: Available in the colleague dining room.
On-Site Bike Rack: Provided for colleague use.