Group Sales - Events Associate

Cincinnati Zoo & Botanical Garden•Cincinnati, OH

7d•$16•Onsite

About The Position

The Cincinnati Zoo & Botanical is looking for individuals to join their Events team! Our Group Sales Events Associate with a focus on birthday parties will work with the Group Sales Team to ensure our birthday parties , weekend, and evening events run smoothly, details are well communicated, and guests receive outstanding service! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, and the ability to troubleshoot and resolve problems on the fly are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast-paced and independent environment without constant supervision is required.

Requirements

To be considered, candidate must be at least 18 years of age or older.
Employment is contingent upon passing a drug & nicotine screen and background investigation.
While performing the duties of the job, the incumbent is regularly required to stand, walk, and physically sustain long hours of manual labor.
The incumbent will be exposed to outside weather conditions and must be able to lift/move/carry up to 30 pounds without assistance.
Must possess a valid driver’s license and be insurable to drive a Zoo vehicle.
Must have reliable transportation.
Must be able to work a flexible schedule that will include evenings, weekends and holidays. (Zoo is closed Thanksgiving, Christmas Eve, and Christmas).
Experience in guest services is important.
Command of Windows-based software and applications is required.
Must have the manual dexterity to use computer mouse and keyboard.
Communicative.
Attentive to details and able to prioritize in stressful situations.
Excellent organizational skills with ability to meet deadlines and independently manage multiple tasks and timely follow-through, with flexibility to adapt to changing needs and to work effectively with minimal supervision
Willingness to seek and use available resources to support problem solving efforts
Requires an individual who is highly professional, motivated, proactive, and helpful, who can gain cooperation through expertise, credibility, and building positive working relationships.
Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests, and the public.
Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
Demonstrated customer service mentality and desire to make the Cincinnati Zoo & Botanical Garden the best possible zoo in the country through innovative Visitor Experience methods.
Be timely and reliable in attendance and performance.
Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis.
Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.

Nice To Haves

Previous event experience a plus.

Responsibilities

Executing birthdays week to week and assisting with large group events as needed.
Assist with booking and detailing birthday parties as needed.
Assist with communications between multiple departments to ensure details of birthday parties are accurate as needed.
Support Group Sales Manager with all office administrative duties, including running client payments, invoicing, ticket issuance, generating written agreements, and managing event materials stock (tickets, signs, birthday materials, etc.) as needed.
Work with Group Sales Manager to audit group details and update Event Memo to prevent space conflicts.
Provide week-of-event and day-of-event assistance for various Group Sales and Public Events (corporate picnics, birthday parties, Toast to the Wild, Festival of Lights, etc).
Following up with birthday parties to provide pre/post-event communication.
Answer customer communication regarding general zoo and event questions
Support the Group Sales Manager in editing birthday party packages and planning operations.
Coordination with the Birthday Support Associates and VE teams to fill in staffing as needed.
Act as the day of event point of contact between client and/or internal departments for birthday parties.
Meet clients, review plans for the day, and advise necessary departments of any changes.
Confirm animal appearances and exhibit requests for birthday parties.
Confirm other internal team schedules as they relate to birthday party and group event times.
Help ideate and plan new ideas for birthday parties and group events.
Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
Other duties as assigned.