Group Events Manager

Nittany Valley Sports Centre•Ferguson Township, PA

1d•Onsite

About The Position

The Group Events Manager is responsible for the execution and delivery of all hosted group experiences at The Centre, including birthday parties, corporate events, school programs, team-building activities, and social gatherings. While events are booked online or secured by the Group Sales Manager, this role owns everything that happens next – staffing, preparation, event flow, guest experience, follow-up, and operational refinement. With the launch of The Clubhouse Family Fun Centre, hosted events represent a major growth channel for The Nittany Valley Sports Centre’s. This role plays a central part in building scalable systems, training standards, and execution excellence that ensure every event is seamless, energetic, and memorable. Success in this role is measured not by sales quotas, but by flawless execution, team leadership, and guest satisfaction. What Makes Our Group Events Different Birthday parties always include a minimum of two dedicated party hosts One host focused on the birthday family and parents One host fully engaged with the children celebrating Group and corporate events are executed with the same attention to detail, energy, and hospitality Strong systems, checklists, and standards guide every event The focus is always on great experiences, not hard selling The Group Events Coordinator ensures these standards are delivered consistently. Essential Duties and Responsibilities

Requirements

MUST enjoy working with children, families, and groups in a high-energy environment
MUST be dedicated to making people happy
Strong organizational and people-management skills
Comfortable hiring, training, and supervising part-time staff
Calm under pressure and solutions-oriented
Reliable weekend availability required
Comfortable using scheduling and booking software tools
Ability to stand and move throughout the facility for extended periods
Ability to lift and move party supplies and light equipment
Comfortable working in active, noisy, and energetic environments

Nice To Haves

Prior experience in education, camps, childcare, hospitality, or youth programming preferred

Responsibilities

Hire, train, schedule, and supervise Birthday Party Hosts and Group Event Hosts
Ensure proper staffing coverage for all scheduled events
Coordinate staffing needs based on event size and complexity
Provide coverage for last-minute call-outs when necessary
Maintain consistent on-site presence during events and step into active event roles as needed to ensure staffing coverage and uphold execution standards
Train event staff on: Event flow and timing Guest engagement and hospitality Child supervision and safety expectations Set up, tear down, and cleaning standards Communication with parents, group leaders, and organizers
Observe events and coach staff to maintain high execution standards
Reinforce expectations through ongoing feedback and support
Ensure all party and event supplies, equipment, and consumables are stocked
Monitor condition and readiness of event-related equipment
Lead the restocking and/or replacement efforts
Follow up with birthday families and event organizers after events
Gather feedback and share insights with leadership
Support organic growth by encouraging repeat visits, referrals, and future bookings through great experiences, not direct sales
Review upcoming event schedules and notes in the booking system
Communicate clearly with the Group Sales Manager, front desk, food service, and operations teams
Coordinate event timelines and space layouts
Oversee event-day logistics for corporate and school groups
Support execution of larger-scale seasonal or community events
Assist in refining event processes, SOPs, and checklists over time