Group Sales Administrative Assistant
About The Position
The Ramsey Hotel & Convention Center is one of Pigeon Forge’s premier lodging and event destinations, offering exceptional guest service, modern amenities, and a full-service convention center. We are dedicated to creating seamless, memorable experiences for group, corporate, and leisure clients. We are currently seeking a detail-driven Group Sales Administrative Assistant to support our Sales and Events Team. The Group Sales Administrative Assistant is responsible for providing administrative, clerical, and organizational support to the Group Sales Department. This role ensures that all group reservations, contracts, communications, and event details are accurately documented, distributed, and executed. The ideal candidate is highly organized, efficient, and committed to exceptional customer service.
Requirements
- Strong organizational skills and attention to detail.
- Excellent communication skills—both written and verbal.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Positive attitude, reliability, and a strong commitment to customer service.
- Professional appearance and demeanor required, reflecting the standards of a premier hospitality environment.
- The role includes a structured schedule with the expectation of flexibility during peak periods or special circumstances.
Nice To Haves
- Previous hotel or hospitality administrative experience preferred.
- Familiarity with Clock PMS or similar property management systems is a plus.
Responsibilities
- Prepare, send, and track group contracts and related documents.
- Create and maintain colored folders by group type for organized record-keeping.
- Enter all group information into Clock (PMS) accurately and promptly.
- Copy and store all relevant links and documents in Clock.
- Send required booking links to customers and verify receipt.
- Check room rates and coordinate rate approval with management.
- Enter all group details on internal spreadsheets and tracking systems.
- Collect and verify Tax Exempt forms and Certificates of Insurance (COI) when necessary.
- Ensure signed contracts are received and properly filed.
- Process, track, and document group deposits.
- Monitor room pick-up, adjust blocks as needed, and follow up with clients.
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Employee discounts
- Opportunities for advancement
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
