Group Reservation Coordinator - Hilton Anaheim
About The Position
The Hilton Anaheim is seeking a Group Reservations Coordinator to join our Reservations team. Our property has 1,574 rooms, is newly renovated and located in the heart of California's famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. If you have a passion for hospitality and are looking to learn and grow within the industry, this is an excellent opportunity. Now is the perfect time to join Hilton-the BEST hospitality brand to work for. In this role, you will be responsible for processing group reservation information, including rooming lists, suites, resumes, and billing requirements. You will communicate and verify details between Meeting Planners, Housing Bureaus, Meetings and Conventions, and the Front Office. Additional responsibilities include handling reservation request calls as needed, assisting both internal and external customers, coordinating and executing department activities and projects, and providing clerical support to management. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Requirements
- The ability to work a full shift (8 hours).
- The ability to work a flexible schedule that includes weekends.
- The ability to bend, stoop, walk and lift/push/pull up to 20 lbs.
- A minimum of 6 months previous Customer Service experience.
Nice To Haves
- Hospitality experience PLUS!!
Responsibilities
- Processing group reservation information, including rooming lists, suites, resumes, and billing requirements
- Communicating and verifying details between Meeting Planners, Housing Bureaus, Meetings and Conventions, and the Front Office
- Handling reservation request calls as needed
- Assisting both internal and external customers
- Coordinating and executing department activities and projects
- Providing clerical support to management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
