Group Reservation Coordinator - Hilton Baltimore Inner Harbor

Hilton•Baltimore, MD

6d•$21 - $23•Onsite

About The Position

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Group Reservation Coordinator to join their team! This 757-room property is located next to Oriole Park at Camden Yards, Inner Harbor’s museums, the National Aquarium, and is connected to Baltimore Convention Center via skywalk! The ideal candidate for this position will possess a minimum of one year's hotel front office/reservations experience. It would be considered an asset for this role to have been trained to use OnQ/OnQ RNI, as well as Passkey and Delphi! Shift Pattern\: candidates should be available to work Monday through Friday from 8\:30 am to 5 pm What will I be doing? As a Group Reservation Coordinator, you would be responsible for efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. Specifically, you would be responsible for performing the following tasks to the highest standards: What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Requirements

The ideal candidate for this position will possess a minimum of one year's hotel front office/reservations experience.
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Nice To Haves

It would be considered an asset for this role to have been trained to use OnQ/OnQ RNI, as well as Passkey and Delphi!

Responsibilities

Answers calls, returns e-mails and voicemails; assists guest in booking reservations by providing superior property knowledge
Audits OnQ PM for reservations accuracy- looks for special requests, coding issues and billing requirements
Reviews actualized rooms for potential billing errors
Reviews group pick up, assist in ensuring proper availability
Monitors and charges No Shows and Late Cancels daily
Reviews and audits third parties and consolidate
Assists management by booking transient reservations
Performs other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
Assists with Front Desk operations as needed
Initiates and prepare reports as needed
Assists in other administrative duties as needed

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs