Group Product Manager, Matching and Fulfillment (Rideshare)

Lyft • New York, NY

20h • Hybrid

About The Position

At Lyft, the Product Management team collaborates closely with engineers to guide products from conception to launch and with business partners to generate profitable revenue streams. This role requires exceptional strategic and analytical skills to define strategy and lead execution in a highly cross-functional technological area. The Group Product Manager will bridge technical, business, and operations worlds, designing technologies with engineers, identifying and resolving project roadblocks, and breaking down complex problems to drive product development at Lyft speed. The Matching and Fulfillment group is central to the Lyft marketplace, impacting how riders and drivers experience Lyft through estimating ETAs and fulfillment costs, optimizing driver-rider matches, and ensuring on-time delivery. This group is responsible for dynamically balancing supply and demand to meet the expectations of drivers, riders, and Lyft's objectives. The Group PM will work with most Lyft teams, leading prioritization and alignment on Matching and Fulfillment strategy, and will lead a team of Product Managers. Key responsibilities include designing algorithms to maximize business and user outcomes based on real-time costs, preferences, and elasticities; designing algorithms to estimate optimal ETAs and matching costs across various modes (Standard, Wait & Save, Priority Pickup, etc.); designing algorithms to assign drivers to riders, leveraging passenger waiting time to increase profit and ride conversion; and designing the infrastructure and services to support Matching and Fulfillment across the Rideshare platform.

Requirements

• Have an Operations Research/ML/algorithmic background
• Have shipped products in deeply technical and analytical domains - able to use data and experimentation to guide a large cross-functional team towards a long-term vision
• Be detail-oriented and able to dive deep into complex technical concepts, but also abstract them to executives, stakeholders, operations, and legal
• Maintain a strong POV on what to build for our customers, amidst many different stakeholders with different goals and world-class scientists + engineers on the team
• Have experience managing, coaching, and developing a small team of PMs to execute and lead teams flawlessly
• Understand data pipelines, event driven systems and machine learning workflows
• Identify existing gaps in the rider and driver experience and propose novel solutions to bridging those gaps effectively
• Minimum of five years of product management experience
• At least two years of people management experience, with at least one year of experience managing PMs
• Experience managing Operations Research/ML/algorithmic products across any domain
• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way
• Track record of defining and analyzing metrics that inform the success of products
• Excellent judgment and thoughtfulness about the dynamics of a product ecosystem
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users
• Experience running A/B tests and using common statistical techniques to evaluate results
• Experience leading post-launch optimizations including developing testing strategies
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders
• Superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you

Responsibilities

• Define shared vision + strategy across Matching and Fulfillment teams (Offer Generation, Matching, Infrastructure)
• Work closely with partner teams to represent the Matching and Fulfillment perspective on new initiatives, define requirements, and prioritize asks
• Manage a group of PMs to execute together on shared strategy
• Develop and own quarterly and yearly roadmaps and financial impact for multiple engineering and science teams
• Write product requirements documents and review experiment design docs and technical specifications for strategic projects across Matching and Fulfillment
• Ideate impactful projects, then break them down into MVP and further milestones to test and develop the hypothesis through fast experimentation, pivoting when the data hints
• Contribute to teams and initiatives across the whole Rideshare Marketplace organization

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees