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As a Group Product Manager, you will lead the definition, delivery, and evolution of The Farmer’s Dog’s AI/Learning Language Model (LLM) tools for our customer support agents. Your mission will be twofold: 1) to empower our customer support agents with cutting-edge AI tools, and 2) to shape the future of customer-facing conversational AI experiences. This high-impact role sits at the intersection of AI technology, customer experience, and digital experience design, helping to build a product that’s as empathetic, efficient, and effective as the humans it supports. You will partner closely with engineering, design, data, and customer experience groups to drive a vision for AI tools that improve the efficiency of internal workflows and elevate customer interactions. Over time, you’ll develop a strategy to extend these AI-driven solutions into customer-facing conversational experiences that redefine how we engage with dog owners at all stages of their journey.
