Group Product Manager, Applied Analytics

General Motors

70d • $138,900 - $229,100

About The Position

The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused on the measurement and optimization of this functional area, with a focus on identifying strategic opportunities to utilize advanced analytics, controlled experiments, and data science to achieve corporate targets. You will work cross-functionally with our partners in CCA, CX, IT and other functions to accelerate the adoption of data-informed decision-making. Your team will enable an objective view to properly understand opportunities and business solutions that drive customer lifetime value, optimize consumer experiences, and increase dealer profitability. As a leader with a technical background, you will be responsible for leading a team of hands-on practitioners to draw insights, create scalable data products and build statistical models to identify opportunities with high ROI. Note that this role performs functions of program management but does not sit within a program management organization.

Requirements

• 7+ years of experience in analytics, data science, or quantitative insights in an enterprise setting.
• 2+ years of experience successfully leading technical teams or work.
• Bachelor's degree in a related field, or equivalent work experience.
• Experience in the principles of experimental design and analysis.
• Prior experience with at least one of the following methodologies: statistical modeling, machine learning, AI models, behavior-based segmentation, causal inference, multi-touch attribution, propensity modeling and targeting.
• Exceptional at prioritizing and focusing on the highest value opportunities.
• Ability to evaluate the big picture and solve business problems rather than focusing solely on metrics.
• Strong drive for results and intellectual curiosity; must be a self-starter.
• Ability to train, mentor, and evaluate the technical capabilities of others.
• Prior experience evaluating and/or hiring high-performing talent.
• Strong project management skills with demonstrated success.
• Ability to prioritize and manage multiple tasks and projects at once without sacrificing quality.
• Excellent team player with strong interpersonal skills and highly collaborative work style.
• Excellent oral, listening, presentation, and written communication skills.

Responsibilities

• Show contextual business knowledge and functional domain expertise in the aftermarket space through data, analytics, and insights to drive revenue and business performance.
• Drive a strategic roadmap with executable outcomes to provide business value and impact.
• Use strong stakeholder management skills to prioritize asks and move requests from curiosity to realized data products, insights, and solutions.
• Map data skills, techniques, and tools to problems.
• Work with a product owner and teammates to develop requirements definitions.
• Tell a succinct, data-driven story and tailor delivery to a wide range of stakeholder levels.
• Lead and develop a team to tackle diverse problems across the business, identifying strengths and weaknesses and allocating accordingly.
• Ensure an elevated level of delivery quality through the creation of internal structures and extensible frameworks to manage accountability and develop staff.
• Communicate insights to upper management and other stakeholders and provide recommendations for program improvements.

Benefits

• Medical, dental, vision insurance.
• Health Savings Account.
• Flexible Spending Accounts.
• Retirement savings plan.
• Sickness and accident benefits.
• Life insurance.
• Paid vacation & holidays.
• Tuition assistance programs.
• Employee assistance program.
• GM vehicle discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees