Group Process Lead – Collections & Bad Debt

UL Solutions•Northbrook, IL

10d•Hybrid

About The Position

This is a full-time, hybrid (3 days a week on-site) at any of our US office locations. Northbrook or Chicago is preferred. Proactively manages portfolio of bad debt cases utilizing Salesforce workflow software. Communication with internal teams (Legal, Operations, Sales, Accounting, Cash Application, Customer Service, etc.) on problem resolution. Partners with collection agencies and attorneys to coordinate best practices in the pursuit of outstanding debt. Manage bad debt recoveries with internal stakeholders.

Nice To Haves

Knowledge of bankruptcy handling (Chapter 7 & 11) is preferred.

Responsibilities

Proactively manages portfolio of bad debt cases utilizing Salesforce workflow software.
Communication with internal teams (Legal, Operations, Sales, Accounting, Cash Application, Customer Service, etc.) on problem resolution.
Ensure polices and procedures are followed in accordance with SOX controls.
Partners with collection agencies and attorneys to coordinate best practices in the pursuit of outstanding debt.
Provide guidance to Sales teams on bad debt requirements to reinstate customers once bad debts are paid in full.
Responsible for the coordination and withdrawal of files and multiple listings.
Performs special projects and other duties as directed.
Reconciliations of UL invoices pre and post-bankruptcy filing.
Update and change customer profiles and credit limit status through Oracle software.
Works with management to determine transaction effectiveness, metrics, and track performance to bring about improvements in processes.
Works with Accounts Payable to process vendor payments.
Prepare reporting for other UL team members.
Performs special projects and other duties as directed.
Creation of purchase orders for third party collection agencies.
Manage bad debt recoveries with internal stakeholders.