Group Manager

Bank of America • Jacksonville, FL

14h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages and motivates the relationship service and/or trust groups -- teams of relationship service and/or trust leaders and managers, servicing clients in all tiers, to arrange, develop, organize and combine team activities, and Trust Services or IPB Middle Office resources to achieve maximum client service and highly satisfied clients. Coaches and communicates a compelling and ongoing vision of outstanding client service for the Group. Leads the client service team in all areas of problem resolution, client retention, cross selling and client satisfaction for all products. Works with risk management and compliance to consistently evaluate client and business risk. Provides guidance, feedback, evaluation and career planning to Relationship Service and/or Trust team leaders. Performs telephone scheduling, monitoring for consistent, responsive, client experience. The Group Manager leads a client‑facing team of Nonqualified Deferred Compensation (NQDC) Client Service Managers, accountable for day‑to‑day service delivery, regulatory compliance, and client experience across complex deferred compensation programs. Serves as the subject‑matter leader for Internal Revenue Code Section 409A, ensuring operational execution, issue resolution, and client guidance align with regulatory requirements and plan design. This role combines deep technical expertise with strong people leadership. The manager establishes disciplined operating routines, drives consistent service outcomes, and builds a high‑performing team culture focused on accountability, learning, and client trust. Acts as a senior escalation point for clients, partners, and internal stakeholders, translating regulatory and operational complexity into clear, practical solutions.

Requirements

• Extensive experience supporting or administerin g Nonqualified Deferred Compensation plans, including direct exposure to IRC Section 409A.
• Proven people‑management experience leading client‑facing service teams.
• Strong operational background with demonstrated focus on accuracy, controls, and risk mitigation.
• Ability to manage complex client issues and regulatory topics with confidence and clarity.
• Experience partnering across Legal, Compliance, Operations, and Technology functions.

Nice To Haves

• Prior responsibility for senior‑level client relationships or escalations within executive benefits or deferred compensation.
• Experience building or transforming service teams, processes, or operating models.
• Familiarity with large‑scale recordkeeping or benefits administration platforms.
• Advanced regulatory or benefits‑related certifications (where applicable).

Responsibilities

• Lead and develop a team of NQDC Client Service Managers supporting complex, high‑visibility client relationships.
• Serve as the primary escalation point for 409A‑related operational, transactional, and client inquiries, ensuring accurate interpretation and consistent application of plan provisions and regulatory requirements.
• Own service delivery outcomes, including accuracy, timeliness, and client satisfaction, with a strong emphasis on operational discipline and risk management.
• Establish and enforce standardized service processes, controls, and documentation to support regulatory compliance and audit readiness.
• Partner closely with Sales, Relationship Management, Operations, Legal, Compliance, and Technology to resolve issues and drive continuous improvement.
• Proactively identify service risks, operational gaps, and client experience opportunities; implement corrective actions and sustainable solutions.
• Coach and mentor team members, building deep product, regulatory, and client‑management expertise across the team.
• Foster a culture of accountability, collaboration, and continuous learning aligned to a premium client experience.
• Support onboarding, training, and ongoing development of Client Service Managers, including 409A knowledge progression.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED