Group Manager, Desktop and Collaborative Applications

Globus Medical•Audubon, PA

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The Manager of Desktop and Collaborative Applications leads a team within Information Technology focused on delivering a seamless and secure user experience across desktop, mobile, A/V, and collaboration platforms. This role is responsible for optimizing workspace technologies with a strong emphasis on Microsoft and complimentary solutions. The position reports to the Director of IT Operations and plays a key role in driving innovation, usability, and operational excellence across the enterprise.

Requirements

Bachelor's Degree
10+ years of experience in IT operations with a focus on end-user computing, mobility, and collaboration platforms.
3+ years in a leadership or management role, with proven ability to lead technical teams and cross-functional initiatives.
Deep expertise in Microsoft technologies including Windows OS, Microsoft 365 (Teams, SharePoint, Exchange Online), Intune, and Azure AD.
Experience with endpoint and mobile device management tools such as Intune, JAMF.
Strong understanding of A/V systems, peripherals, and workspace technology integration, especially within Microsoft Teams Rooms environments.
Familiarity with identity and access management, conditional access, and device compliance policies.
Excellent communication and stakeholder management skills, with a user-centric mindset.
Ability to drive change, improve processes, and deliver measurable improvements in user experience across desktop and mobile platforms.

Responsibilities

Lead the Desktop and Collaborative Applications team to deliver a seamless, secure, and productive end-user experience across all workspace technologies.
Optimize the user experience across desktop environments, mobile devices, A/V systems, and peripherals, ensuring consistency and reliability across platforms.
Own the strategy and lifecycle management of Microsoft technologies including Windows OS, Microsoft 365 (Teams, SharePoint, Exchange Online), Intune, and Azure AD.
Oversee mobile device management (MDM) and endpoint security for smartphones, tablets, and laptops using tools like Intune and conditional access policies.
Ensure high performance and usability of A/V systems in conference rooms and shared spaces, including integration with Microsoft Teams Rooms.
Collaborate with infrastructure, cybersecurity, and service desk teams to deliver scalable, secure, and user-friendly desktop and collaboration solutions.
Develop and maintain standards, documentation, and policies for desktop, mobile, and collaboration technologies.
Analyze user feedback and performance metrics to drive continuous improvement in workspace technology and support services.
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.