Group Housing Coordinator - The Leo Kent Hotel

Remington Hospitality•Tucson, AZ

21d

About The Position

Provide administrative support to the Sales and Accounting Team. The ideal candidate will have strong knowledge of hotel operations, group booking processes, and guest service standards. This role includes coordinating room blocks, assisting with banquet and event housing needs, communicating with group leaders, and resolving reservation issues. Responsibilities also include supporting billing for group functions, banquets, and room blocks to ensure accurate, timely, and professional account management. This position offers an opportunity to work within a dynamic hospitality team committed to delivering exceptional service and creating a welcoming environment for every guest. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

Requirements

Excellent written and verbal communication skills
Highly organized with the ability to take initiative and manage multiple projects simultaneously
Ability to work independently and with a team.
Proficient in Microsoft Office; experience with CI/TY, LightSpeed, or similar sales/event software or other PMS system is a plus
Passion for guest service, teamwork, and creating memorable experiences