Group Director, WFM, HR and Payroll Technology

Chanel • Piscataway, NJ

3h • Hybrid

About The Position

CHANEL is seeking a dynamic Group Director, W FM , HR and Payroll Technology to drive the strategic vision, adoption, and continuous improvement of our HR, workforce management , and payroll technology platforms for the US region . This leadership position is based in New York City or Piscataway, New Jersey with a hybrid, 3-day onsite requirement. This executive will own the product roadmap, foster strong partnerships with business stakeholders, and lead a high-performing team to deliver measurable business value through technology and process excellence. Our ideal candidate will have a minimum of 10 years of strategic experience and a proven track record of leading & implementing workforce management technology ( e.g. labor scheduling, time tracking) , payroll systems solutions, and HRIS tools in a retail organization . The ideal candidate will demonstrate exceptional interpersonal and communication skills, with a proven ability to bring together diverse stakeholders and effectively influence decision-making to achieve shared business objectives . Tech Systems Expertise in US Retail, Luxury Goods or similar service industry . UKG Pro WFM and Workday HRIS / ATS highly preferred.

Requirements

• Experience with Workforce Management Technology in a Retail Organization: Proven track record of implementing workforce management technology in a retail organization
• Technical Expertise: Deep understanding of HRIS, payroll, and workforce management technologies, with the ability to troubleshoot complex system issues and recommend enhancements.
• Strategic Vision: Ability to translate business objectives into actionable technology strategies, driving long-term organizational growth and innovation.
• Change Leadership: Proven track record in leading change management initiatives, helping teams embrace new systems and processes with minimal disruption.
• Cross-Functional Collaboration: Skilled at fostering strong partnerships across IT, HR, Payroll, and Operations, ensuring seamless project delivery and shared success.
• Analytical Mindset: Adept at leveraging data analytics to uncover trends, diagnose issues, and recommend evidence-based solutions.
• Process Optimization: Expertise in streamlining workflows to eliminate inefficiencies, reduce manual effort, and empower teams to focus on high-value activities.
• Agility and Adaptability: Comfortable working in fast-paced environments, quickly adjusting strategies to meet evolving business needs and technological advancements.
• Stakeholder Engagement: Ability to engage and influence stakeholders at all levels, building consensus and driving alignment around technology initiatives.
• Continuous Learning: Commitment to ongoing professional development, staying current with emerging trends in workforce management, AI, and HR technology.
• Inclusive Leadership: Track record of cultivating diverse teams, encouraging open dialogue, and championing equity and inclusion in the workplace.
• Communication Skills: Exceptional presentation skills with the ability to articulate complex security concepts to senior leadership and business stakeholders, driving informed decision-making.
• Minimum of 10 years' experience as a TECH expert in strategy & management of WFM HR & P ayroll systems as part of a n I T/Tech team
• Bachelor’s degree in Computer Science , Information Technology or similar

Nice To Haves

• Tech Systems Expertise in US Retail, Luxury Goods or similar service industry . UKG Pro WFM and Workday HRIS / ATS highly preferred.
• Exceptional critical and creative thinking skills including evaluating risks and contingencies, developing structure in ambiguity, connecting the dots and flexibility in accepting new ideas or pivoting
• Data-driven decision making for products and services
• Excellent project management and communication skills
• Connecting the dots on problems, bring a key eye for details and expert problem perception
• Ability to translate technical jargon into simple business terms
• People leadership, coaching and development
• Working in a highly collaborative environment
• Building strong partnerships across business and technology teams in a global organization
• Coaching and developing high-performing teams
• Championing change and fostering a culture of accountability and innovation
• A master’s degree is a plus

Responsibilities

• Workforce Management Adoption : Champion UKG Pro WFM adoption for advanced scheduling, time tracking, and PTO management
• Workday Integration Strategy : Define and implement the operating model for Workday integrations with US systems ensuring data consistency and a unified user experience
• Payroll Technology: Act as the Tech partner for the US payroll team ensuring optimal system performance of UKG Pro US
• Tech Expert : Partner with key stakeholders such as Retail Operations, Payroll, People & Organization (HR) , and Global teams, ensuring product roadmaps deliver quantifiable business value
• Data Driven Decision Making : Design KPIs & dashboards to measure technology adoption and proactively raise opportunities for improvement
• Simplification and Continuous Improvement: Proactively identify pain points and p artner with cross-functional stakeholders to simplify processes across the organization to maximize efficiency and technology adoption
• Champion Innovation: Identify & drive pilots to test AI ( e.g. UKG Forecasting) and GenAI ( e.g. UKG Bryte) technology to transform retail workforce management capabilities
• People Development : Coach and mentor the team, ensuring alignment with organizational goals, fostering a culture of accountability, and driving high performance
• Vendor Management: Demonstrated ability to manage vendor relationships effectively, ensuring service quality, contract compliance, and alignment with organizational goals

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees