Group Director of Quality

Acadia Healthcare•Franklin, TN

About The Position

PURPOSE STATEMENT: The Group Quality Director is responsible for ensuring patient safety and superior quality of care as measured by survey readiness, treatment program fidelity, and compliance with state and federal laws and regulations and accreditation standards. As such, the Group Quality Director is responsible for providing expert guidance and advice on all aspects of policy development; clinical protocol and program implementation; critical incident reporting; regulatory engagement, including development and submission of plans of correction; certification achievement and maintenance; quality assurance and process improvement initiatives; and on-going regulatory readiness strategies to the Division Quality Director to support all assigned Acadia facilities. Through routine physical presence, remote data and documentation monitoring, and intentional sharing of deep subject-matter expertise, the Group Quality Director will ensure a proactive focus on quality and excellence within the assigned facilities.

Requirements

Bachelor’s Degree in healthcare or related field required; Master’s degree preferred.
A minimum of five years’ experience in psychiatric healthcare operations at the administrative/leadership level.
Ability to motivate, effectively delegate, and coach team to create a positive and dynamic working atmosphere.
Promote a collaborative team environment and provide mentorship to others.
Knowledge of the relevant Joint Commission, CMS, CARF, DEA, and local/state standards and regulations, with respect to the assigned facilities.
Experience in conducting complex, healthcare-focused Root-Cause Analyses and Failure Mode and Effects Analyses.
Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
Knowledge of office administration procedures with the ability to operate most standard office equipment.
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Self-motivated with strong organizational skills and superior attention to detail.
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
Ability to adapt to frequent priority changes.
Capable of working within established policies, procedures and practices prescribed by the organization.
English sufficient to provide and receive instructions/directions.

Nice To Haves

Previous Medicare/Medicaid Operations/healthcare industry experience preferred.

Responsibilities

Manage the Division Quality Directors who are responsible for monitoring the day-to-day regulatory readiness, patient safety, and service excellence in the assigned facilities.
Regulatory preparedness – provide oversight and guidance to the implementation of sustainable survey preparation and ongoing monitoring processes, including facility-level auditing and early-issue identification, to maximize achievement of zero- or standard-level survey outcomes.
Support and teach Division Quality Directors and facility leadership to sustainably implement best-practices in regulatory/accreditation compliance as evidenced by measurable results in assigned facilities. Measurements include but are not limited to: survey outcomes, patient safety metrics, patient experience results, HBIPS, etc.
Ensure Division Quality Directors and facility Quality leaders develop and maintain proficiency in regulatory planning strategy for all standards for all relevant regulatory and accrediting bodies at the local, state, and federal levels for the assigned facilities and relevant territories.
Oversee and ensure the timely development of corrective action plans for the resolution of areas of regulatory vulnerability or those which could compromise patient safety.
Ensure proper facility reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
Ensure proper facility reporting of incidents and adverse clinical outcomes to duly authorized enforcement agencies or regulatory agencies as appropriate and/or required.
Oversee and support communications with regulatory agencies as appropriate.
Assist in the development of Performance Improvement practices at assigned facilities and maintenance of same including analysis of data and prioritization of efforts to improve survey readiness and consistency of care delivery using expected best-practices.
Support Division Quality Directors and teach facility leadership best-practices in self-monitoring, auditing, and process improvement.
Ensures effective execution of all activities concerning the achievement of continuous regulatory and survey readiness.
Ensures strategic and operational implementation of regulatory requirements, guidelines, and standards of federal, state, and local licensing agencies, accrediting and certifying organizations.
Collaborates with Division, Group, and Corporate entities and external parties to ensure strategic quality and patient safety initiatives are fully executed at the facility level.
Facilitates effective communication with facility and division leadership regarding key clinical performance improvement activities and initiatives.
Serves as a technical advisor, educator and internal consultant to all hospital management, staff, and physicians on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.
Clinical program fidelity – assess fidelity and identify root-causes for gaps/lapses in fidelity to Acadia standards.
Supports Division Quality Director and facility leadership in developing and implementing remediation and improvement plans to achieve fidelity to Acadia’s expected practices, including all elements of treatment program implementation.
Develop, review, and educate on internal clinical procedures and appropriate use of outcome evaluation tools and the associated results – including patient experience data and other quality scorecard metrics – to ensure continuous quality improvement and ongoing compliance with federal, state, and third-party regulatory requirements.
Translate standards, requirements, and policies into terms or processes meaningful to the target program.
Growth – lead the clinical, quality, and regulatory workstreams associated with successful new facility growth. This could be in the form of joint venture partnerships, mergers-and-acquisitions, de novo facility growth, and bed expansions.
Innovation – ensure thorough adoption of Acadia’s selected technology platforms to support patient safety, patient experience, and superior clinical outcomes.
Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate.
Coordinate resolution of ethics reports with appropriate members of the Quality team, Compliance team, Human Resources, and/or General Counsel.
Develop and evaluate the goals of the Company and prioritize the work in accordance with the strategic objectives of Acadia Healthcare.
Maintain regular communication with leadership at assigned facilities regarding clinical, patient safety, patient experience, and regulatory/accreditation issues.
Work collaboratively with corporate staff, physicians, Risk management, and other corporate leaders to address performance improvement and safety issues.
Performs other duties as assigned.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.