Director of Quality

Viking Range•Greenwood, MS

10d

About The Position

The Director of Quality sets the vision, direction, and execution of the Quality Management System (QMS) and drives a high-performance, customer-obsessed culture. This role owns end-to-end quality performance, from suppliers to the manufacturing floor to the customer experience, and ensures the business relentlessly pursues a zero-defect future. Essential Job Results Lead the development, deployment, and continuous improvement of the Quality Management System across all operations. Build and maintain internal and external quality measurement systems; provide regular insight-driven reviews to guide resource allocation and drive improvement. Create external quality dashboards that clearly communicate field performance trends, enable early detection of issues, and demonstrate progress. Develop robust process quality plans tightly aligned with evolving customer expectations and engineering requirements. Establish and champion a quality culture focused on defect prevention and flawless execution. Guide teams on product reliability strategy, validation test planning, and durability improvement initiatives. Lead hands-on problem solving with Operations, Engineering, Service, and Supplier Quality to eliminate root causes and improve profitability. Serve as a customer advocate, ensuring communication reflects the service expectations of a luxury brand. Provide daily leadership for plant quality, quality engineering, supplier quality, and cross-functional partners. Demonstrate full ownership for improving all plant quality metrics and overall product performance. Partner with suppliers and internal teams to drive corrective actions, improve processes, and strengthen change control. Elevate testing methods, process capability, and supplier performance through structured problem solving and disciplined quality tools. Promote Lean Production System principles and help the organization move toward ideal-state processes. Compile, analyze, and present internal/external quality data to leadership, offering actionable insight and clear priorities. Be an integral part of site manufacturing strategy; ensure quality resources are embedded into production readiness and long term capability. Build and inspire a highly engaged workforce centered on continuous improvement, accountability, and customer satisfaction.

Requirements

10+ years of quality leadership experience in manufacturing operations
Extensive operations/manufacturing/engineering experience
Robust experience in commercial and/or consumer appliance manufacturing processes
High initiative, self-starter, proactive, dedicated, results oriented, team player
BS degree in engineering or a technical field, or an equivalent combination of education and experience in related manufacturing industries
Demonstrated experience leading large teams and setting strategy and vision.
Requires broad management knowledge.
New product development and release readiness experience
Proven ability to influence, manage teams, and deliver change
Deep analytical ability with strengths in quantitative measures and validation techniques
Proven ability to direct team to root cause and deliver corrective actions
Experience in lean transformation and development of engaged workforce culture
Reliability testing experience preferred
External quality and reliability improvement experience
PFMEA, DFMEA, Control Plans, 8D, DMAIC, A3 Thinking, PPAP
Advanced application of statistical tools like Minitab or equivalent
Experience in sheet metal fabrication, paint, welding, final assembly
Good understanding of basic electricity along with gas and electric heating technologies
Experience with successful implementation and sustainment of certified quality systems
Six Sigma Black Belt; ASQ certification preferred
Strong supplier quality and development background
Able to facilitate implementation of in-process inspection
Excellent written and verbal communication skills
Proficiency in dBase development and queries
Proven ability to drive significant warranty reductions and change from past assignments

Responsibilities

Lead the development, deployment, and continuous improvement of the Quality Management System across all operations.
Build and maintain internal and external quality measurement systems; provide regular insight-driven reviews to guide resource allocation and drive improvement.
Create external quality dashboards that clearly communicate field performance trends, enable early detection of issues, and demonstrate progress.
Develop robust process quality plans tightly aligned with evolving customer expectations and engineering requirements.
Establish and champion a quality culture focused on defect prevention and flawless execution.
Guide teams on product reliability strategy, validation test planning, and durability improvement initiatives.
Lead hands-on problem solving with Operations, Engineering, Service, and Supplier Quality to eliminate root causes and improve profitability.
Serve as a customer advocate, ensuring communication reflects the service expectations of a luxury brand.
Provide daily leadership for plant quality, quality engineering, supplier quality, and cross-functional partners.
Demonstrate full ownership for improving all plant quality metrics and overall product performance.
Partner with suppliers and internal teams to drive corrective actions, improve processes, and strengthen change control.
Elevate testing methods, process capability, and supplier performance through structured problem solving and disciplined quality tools.
Promote Lean Production System principles and help the organization move toward ideal-state processes.
Compile, analyze, and present internal/external quality data to leadership, offering actionable insight and clear priorities.
Be an integral part of site manufacturing strategy; ensure quality resources are embedded into production readiness and long term capability.
Build and inspire a highly engaged workforce centered on continuous improvement, accountability, and customer satisfaction.