Group Concierge Internship

Hornblower Group Inc.•Chicago, IL

21d

About The Position

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: The successful Group Concierge Intern will personally contribute to the unforgettable guest experiences, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

Requirements

Must earn an Associates or bachelor’s degree in Sales, Public Relations, Communications, Hospitality, Tourism Management or any Business-related field. Candidates earning their bachelor’s should preferably be in their sophomore, junior or senior year.
Must have a minimum of (1) year guest services experience; call center/ reservation experience a plus
Must have strong interpersonal skills
Must have excellent oral and written communication skills- expression and comprehension skills
Must be reliable, responsible, punctual and dependable
Must be available to work 30-40 hours per week, including required weekend availability: schedule is subject to change weekly according to operational needs
Must possess a service orientation
Required to use computers and computer applications such as Microsoft office
Must be careful about details and thorough in completing tasks
Must deal calmly and effectively with high-stress situations

Responsibilities

Gain first-hand sales knowledge working with clients on the different Hornblower Cruises and Events brand experiences in Chicago.
Learn the basics of business communication and professional conduct.
Develop your communication, organization and time-management skills as well as strengthen your self-confidence
Address all questions and concerns for booked clients
Finalize client bookings by securing final payments and event logistics
Work side by side with Account Managers & Event Coordinator
Work directly with clients on their event details, schedule of events & logistics
Participating in Meet and Greet sessions with the Executive Team Members and various Corporate Directors
Utilize learned “Sales Skills” to explain products or services and prices, and answer questions from guests on every call
Answer incoming calls promptly and professionally
Obtain guest information and accurately enter orders into reservations systems
Deliver prepared sales talks to finalize events
Other duties as assigned by the manager or supervisor on duty