Group Center Sales Agent

Sonesta Hotels•Orlando, FL

2d•$22 - $25•Onsite

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Reporting to the Corporate Director of Sales, Group Direct and Sales Operations Manager, the Lead Groups & Meeting Specialist will act as a liaison for meeting inquiries for the Sonesta Hotels Managed and Franchised estate from meeting planners, Event & Catering Customers and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency. The role is based on our Shared Services Center in Orlando, FL. This role will be “hands-on”, require “out of the box” thinking and will empower the Group Center Agent to meet revenue targets for the Sonesta Hotels Stakeholders, whilst creating a phenomenal service experience for the customer. Job Description Groups & Meetings Specialist s primary role is to respond to all incoming leads in a timely manner while supporting and selling the rates and strategies as outlined by the Hotel. Responds to all leads coming in via telephone or e-mail Serves as a liaison between the Hotel and the customer Partners with the Hotel; acts as extension of the sales team Works closely with Revenue Management teams, Hotel Operations team and Marketing team to convert groups and meetings opportunities. Supports Sonesta Sales organization’s efforts by participating in cross-functional projects. Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions. Reviews, verifies and logs all relevant communications of customers’ needs. Proactively requests customer needs, handles objections and converts groups and meetings opportunities through proposals and contract management. Ensures customer satisfaction throughout the sales process. We are looking for a motivated group sales professional with a successful track record of booking groups and meeting business and working with a wide variety of customers. This person will be able to look at the entire picture and make strategic decisions. Additional Job Information/Anticipated Pay Range Pay range: $22.00 to $25.00 per hour. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Requirements

We are looking for a motivated group sales professional with a successful track record of booking groups and meeting business and working with a wide variety of customers.
This person will be able to look at the entire picture and make strategic decisions.

Responsibilities

Responds to all leads coming in via telephone or e-mail
Serves as a liaison between the Hotel and the customer
Partners with the Hotel; acts as extension of the sales team
Works closely with Revenue Management teams, Hotel Operations team and Marketing team to convert groups and meetings opportunities.
Supports Sonesta Sales organization’s efforts by participating in cross-functional projects.
Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
Reviews, verifies and logs all relevant communications of customers’ needs.
Proactively requests customer needs, handles objections and converts groups and meetings opportunities through proposals and contract management.
Ensures customer satisfaction throughout the sales process.