Bilingual Group Sales Center Coordinator

U.S. Space & Rocket Center•Huntsville, AL

14h•Onsite

About The Position

RESPONSIBILITIES Essential Functions Call Center: Respond to, and whenever possible, resolve customer questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the USSRC in a timely, courteous, and efficient manner. Promote courteous customer service; closely monitor and ensure that customer hold time and abandonment rate is kept in an acceptable range and as needed answer 800-line promptly to always ensure excellent customer care. Ensure that all reservations received by email or online as well as all adjustment forms for cancellations, refunds, transfers, add-ons, decamped bookings for individual trainees, etc., are processed in an expedient manner. Ensure that all trainees confirmations and information is emailed and/or mailed in a timely manner. Meet or exceed the expectation of the Assistant Director of Sales/Sales Center Manager for the timely and accurate completion of related tasks and assignments. Other Sales duties: Coordinates with Groups Sales Coordinators on clients who need updates and completion on registration, forms, and payments of their groups. Monitors and proactively monitors Individual camper’s missing health form, scuba forms, and transportation forms. Ensure that missing forms are completed, missing fees collected and entered into the computer and forwarded to Camp operations in timely manner that meets deadlines. Responds to customers on the sales lead list utilizing electronic and traditional means of providing information about the Center and its programs. Meet or exceed the expectations of the Sales Manager, Assistant Director of Sales, and Director of Sales for the accurate and timely completion of related tasks and assignments. The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.

Requirements

Minimum high school diploma or equivalent (GED).
Minimum of 2 years of customer service experience.
Must be able to handle a high stress environment with a consistently pleasant attitude.
Fluency in Spanish, including speaking, reading, and writing, is required.
Knowledge of standard PC computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer.
Experience with Microsoft Excel required.