Ground Operations/ACS (Airport Customer Service) Intern

Endeavor Air • Minneapolis, MN

47d • $16 - $16 • Onsite

About The Position

The Ground Operations/ACS (Airport Customer Service) Intern at Endeavor Air will integrate knowledge and theory learned in the classroom with practical application and skills developed in a professional workplace and dynamic operations environment. The Intern will utilize administrative, organizational, communication and critical thinking skills to complete projects and other work assignments with an emphasis in the Ground Operations & Airport Customer Service division of Endeavor Air / Delta Connection. At Endeavor Air, the Ground Operations / ACS Department is responsible for executing Endeavor Air's Ground Operations Quality Assurance program and for continuously monitoring and analyzing the system performance of operations at Hubs and field stations where Endeavor Air operates. To accomplish this goal, Endeavor's team partners cross-divisionally and externally with our business partners. The goal for this intern position is to: Develop a thorough understanding of the scope of operations and dynamics of a Regional/code-share carriers and their roles in the US Airline network. Interact directly with Endeavor's Ground Operations Safety Management System and Quality Assurance Program, gaining an understanding of the function and benefits of SMS and Quality Assurance in support of safe operations across the air transportation spectrum. Understand the basics of vendor/business partner relationships and challenges to performance management. The Application Process: We encourage applicants to apply as early as possible to receive next steps in the application process. After an application is submitted, the Talent Acquisition team will review your application. Due to the high volume of applications, the reviewing process may take several weeks. After the reviewing process of the applications, all applicants will also be notified to complete a required one-way video interview. If you are applying for multiple positions, you will only need to complete one interview video. Please note, due to high volume of applications, videos will take several weeks to review, and you may not receive an email or hear the status of your application for a while, however you will receive an update from the Talent Acquisition team. The Endeavor Air Summer Internship 2026 program will run from the end of May/early June 2026 - middle of August 2026.

Requirements

• Currently enrolled in a collegiate degree program focusing on aviation or airline operations, analytics, business or other similar degree program with Junior or Senior credit standing at the time of application submission.
• Above average written and verbal communication skills.
• High level of MS-Excel proficiency and familiarity with data visualization tools such as Tableau.
• Detail-oriented analytical skills and willingness to ask questions to gain better understanding of processes.
• Effective organizational, time management, & multi-tasking skills.
• Self-motivated to read, learn, and quickly understand policies & procedures and monitor for their compliance in practice during observations.
• Ability to work full time (32-40 hours/week) during weekdays, with some schedule flexibility, if needed.
• Ability to work and be based in Minneapolis, MN; relocation assistance is not available.
• Ability to work both independently and collaboratively in a business environment.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment up to 30-lbs.
• Computer work, in a typical office environment sitting for long periods of time.
• Some travel will be required for the position to perform audits and base visits.

Responsibilities

• Participate in, or independently conduct, station audits at various locations across the Endeavor operations network.
• Review past aircraft damage cases in Endeavor safety tracking systems, coding and categorizing cases to establish a data-set for trending & analysis.
• Analyze data for trends, comparing with current policy & procedure, and make recommendations for improvements.
• Assist Manager, Ground Operations with monitoring Company's Aircraft Appearance and Aircraft Deice programs.
• Gather and prepare relevant statistical reports / information.
• Performs other duties as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees