Ground Crew Specialist - Fly Trampoline Park Wasilla

Fly Trampoline Park Wasilla•Wasilla, AK

9d•Onsite

About The Position

The Ground Crew Specialist works with other ground crew as an integrated team to oversee the safe operation of the jump courts and other park features while providing friendly, responsive service to create an exceptional entertainment experience for our guests. A Ground Crew Specialist's attitude directly effects how Fly Trampoline Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all jump areas and other attractions are properly maintained to ensure a safe and enjoyable experience for our guests.

Requirements

Willingness to work as a team
Ability to understand all aspects of Fly Trampoline Park employee handbook and park rules and act in accordance with established policies and procedures
Must be able to communicate clearly with managers but especially with guests
Be able to reach, bend, stoop and frequently lift up to 40 pounds
Be able to work in a standing position for long periods of time (up to 10 hours)

Responsibilities

Greet and assist customers entering the courts
Explain jump areas and rules for each station
Ensure that all jumpers have a valid jump ticket, proper footwear and no loose jewelry
Clear the courts of jumpers whose wrist bands have expired
Clear the courts or surrounding area when there is an injury
Ensure that all pads, nets, springs and other safety items are installed and functioning properly
Ensure that all jumpers are following rules
Monitor the tracking system
Alert jumpers of their expired time
Remove expired stickers
Assist jumpers and other guests with any questions
Keep jump areas clean
Fluff the foam pit as needed
Monitor, clean, organize and restock facility, cubbies and seating areas as needed
Resolve guest concerns and if needed, elevate concerns to a supervisor or manager for further action
Report problems with equipment to manager on duty
Maintain a fully stocked backpack of first aid supplies and report any needs to the manager on duty
Attend to any and all injured visitors within your designated area
Complete an incident report on any injury, loss or other incident
Report any and all injuries to manager on duty
Complete opening and closing duties
Perform all duties, whether routine or specifically requested, in a friendly and courteous manner
Promptly inform the Manager on Duty of any and all customer feedback or concerns
Promptly inform the Manager on Duty of any compliance issues or inappropriate behavior with jumpers
Other duties as assigned by management or needed by the business