Ground Control Support Teammate (SME)

TaskUs • Chandler, AZ

10d

About The Position

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About Us It started with one ridiculously good idea, to create a different kind of outsourcing company. Our vision is to make a positive impact on the best brands in the world, the people we connect with, and our global communities. Our mission is to empower people to deliver Ridiculously Good innovation to the world’s best companies. Founded in 2008, our co-founders Bryce & Jaspar started the business, the idea was simple: busy professionals could upload their tasks and requirements, and the team would handle them. We have achieved notable success, in 2021, the world’s largest alternative asset manager, Blackstone invested in the company and in 2021, TaskUs became a publicly listed company on Nasdaq. Today, TaskUs has evolved as a leading digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, protect, and grow their businesses. What does a Ground Control Support (GCS) really do? Think of yourself as the eyes of the Autonomous and Roadside Assistance Service Fleet. Ground Control Supports support the Autonomous Fleet and Roadside Assistance Team. Utilizing remote tooling, Ground Control Supports support operations with real-time remote troubleshooting for autonomous vehicles in the operating environment. As a Ground Control Support, you’ll provide remote assistance monitoring to the Roadside Assistance Service team, providing scene context, and acting as a bridge between the Roadside Assistance Service team and other internal and external departments.

Requirements

• Remote Assistance background
• Previous experience working in a call center environment
• Preferably with logistics experience
• Strategic thinker with strong logistics and creative problem-solving skills
• Experience providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for the development of teammates

Responsibilities

• Need to respond quickly to changing and potentially high-pressure environments
• Proactively monitor the autonomous and roadside assistance service fleet and inform the roadside assistance service team of potential strandings
• Prepare roadside assistance service team for law enforcement officer events ahead of our teammate’s arrival to the scene
• Monitor real time adherence and ensure the roadside assistance service team is following their production, break, and lunch schedule
• Use Driver Monitoring software to ensure drivers are maintaining the highest level of safety

Benefits

• At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
• Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
• Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed