Grocery Wellness Coordinator

WHOLE FOODS CO-OP•Duluth, MN

5d•$19 - $19

About The Position

Grocery Wellness Coordinators purchase, process returns, price, process special orders and merchandise designated products. They receive/unload deliveries, verify counts, apply for credits and coordinate return of damaged/mis-picked products. They sort special orders and products for the sales floor and/or to appropriate storage. Grocery Wellness Coordinators provide daily leadership to employees and train staff in compliance with WFC policies and practices. They also work with department management to set priorities and pars and assist the department manager in coordinating department operations to meet goals for sales, margin, labor expense and customer service.

Requirements

18 years of age or older
Leadership experience
Basic computer literacy including familiarity with using a web browser and email
Ability to operate effectively within established systems and procedures
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures and meet department work objectives
Ability to handle confidential information
Willingness to learn and perform all aspects of the position
Ability to be flexible and to adapt to changing conditions
Demonstrate objectivity and neutrality under pressure
Ability to work efficiently in a fast-paced environment
Ability to effectively convey information
Regular, predictable attendance
Ability to occasionally move up to 50 lbs. or more throughout shift
Ability to repetitively move objects up to 15 lbs. throughout shift
Ability to remain in a stationary position for extended periods of time
Ability to move around the premises throughout shift
Ability to operate position-required machinery
Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift
Ability to safely use sharp cutting instruments

Nice To Haves

Experience in retail, grocery, natural foods and/or cooperative business
Available to work evenings, weekends, holidays
Experience using purchasing and merchandising systems
Customer service experience

Responsibilities

Receive, purchase, price, process special orders and merchandise designated products through approved suppliers to meet department goals and in compliance with the department’s Organic Standards Handling Plan and established practices; communicate and document unresolved vendor issues and/or concerns to department management; work with department management to identify new products and vendors.
Ensure adequate and timely supply of products from vendors and that volume of products ordered meets needs of anticipated sales/usage; ensure designated products are received according to established practices and, as applicable, credit is received from vendors; ensure vendor invoices are accurate and coordinate product pricing and promotional pricing with IT Department in a timely manner.
Expedite received orders for the sales floor and/or to appropriate storage; sort special orders and allocate to appropriate storage and/or to other departments; document contributions/losses in compliance with established practices.
Promptly coordinate Point of Sale/POS maintenance information with IT Department including, but not limited to, price changes, entry of new products/sale batches and deleting products/sale batches; coordinate with IT Department to ensure appropriate and accurate shelf signs/price tags for all designated products.
Direct, train and develop designated employees in compliance with established practices, policies and budget restrictions to support day-to-day operations and to achieve department goals.
Ensure cooperation and coordination with department management to achieve department goals for purchasing, receiving, storage, stocking, rotating and merchandising of all Grocery Department products.
Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices.
Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
Achieve WFC customer service standards for internal and external customers.
Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Abide by all WFC policies and procedures.
Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
Follow and ensure compliance with all safety practices and policies.
Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed.
Achieve daily operational goals as directed by your supervisor.
Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
Report any problems with systems, tools and/or products to department supervisors.
Promote ownership and owner benefits consistently and positively.
Perform other tasks as assigned by department management.