Full Time

HEB•Euless, TX

1d•Onsite

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. Customer Service Rep As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure People come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? We are looking for: - a high school diploma - communication and interpersonal skills - ability to work in a fast-paced environment What is the work? Stocking: - Stocks and rotates items as needed - Assists with inventory control; loads, unloads, and moves product - Organizes, cleans, and prepares back area for the night crew and incoming trucks - Organizes merchandise on pallets to make the department presentable to the public - Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed - Maintains standards in shrink, safety, inventory control, and sanitation - Checks shipments for out-of-date and damaged product to ensure freshness and quality of products - Builds, stocks, maintains, and takes down store displays - Performs the duties of Customer Service Assistant as needed Customer Service: - Provides superior customer service - Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise Sales: - Merchandises product effectively - Uses suggestive selling techniques to meet customer needs and build department sales Food Safety / Sanitation: - Cleans and sanitizes sales floor, display cases, prep areas, and equipment - Properly handles and maintains the operation of all equipment - Complies with departmental SOPs and store operating procedures Additional Department-Specific Responsibilities / Pre-requisites: - Beauty: Knowledge of beauty and cosmetic aids - Drugstore / General Merchandise: Prepares tags and signs as needed - Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed - Texas Backyard: Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training) - Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games What is your background? - Minimum age 18 (mandatory) - High school diploma (or equivalent) - Completion of Company Orientation and Safety Training (upon hire) Do you have what it takes to be a fit as an H-E-B Customer Service Representative? - Strong customer service skills - Communication and interpersonal skills - Reading and writing skills - Planning and organizing skills Can you... - Function in a fast-paced, retail environment, in detailed and precise tasks - Work with Customers, staying attentive to their needs - Perform the following, based on your Department Beauty: - Constantly reach at waist, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms - Occasionally be exposed to cold, loud noise, and wet conditions - Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs Drugstore / General Merchandise: - Constantly reach at waist, pivot, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist - Occasionally be exposed to cold, loud noise, and wet conditions - Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs Grocery: - Constantly reach at waist, pivot, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists - Frequently be exposed to cold conditions - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist - Occasionally be exposed to loud noise, and wet conditions - Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs Texas Backyard: - Constantly reach at waist, grasp - Frequently stand, walk - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to wet conditions and loud noise - Frequently be exposed to ambient temperatures - Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs Healthy Living: - Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch - Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion - Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements - Occasionally be exposed to cold, loud noise, and wet conditions - Must be able to lift 50 lbs, and manage in excess of 50 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. Customer Service Specialist H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? We are looking for: - a high school diploma - communication and interpersonal skills - ability to work in a fast-paced environment What is the work? Stocking: - Stocks and rotates items as needed - Assists with inventory control; loads, unloads, and moves product - Organizes, cleans, and prepares back area for the night crew and incoming trucks - Organizes merchandise on pallets to make the department presentable to the public - Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed - Maintains standards in shrink, safety, inventory control, and sanitation - Checks shipments for out-of-date and damaged product to ensure freshness and quality of products - Builds, stocks, maintains, and takes down store displays - Performs Customer Service Assistant duties as needed Customer Service: - Provides superior customer service - Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise Sales: - Merchandises product effectively - Uses suggestive selling techniques to meet customer needs and build department sales Food Safety / Sanitation: - Cleans and sanitizes sales floor, display cases, prep areas, and equipment - Properly handles and maintains the operation of all equipment - Complies with departmental SOPs and store operating procedures Additional Department-Specific Responsibilities / Pre-requisites: - Beauty: Knowledge of beauty and cosmetic aids - Drugstore / General Merchandise: Prepares tags and signs as needed - Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games - Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed - Texas Backyard: Basic knowledge of chemical recommendations Basic knowledge of the nursery business and plant recommendations Ability to complete Green Thumb training (H-E-B internal training) What is your background? - Minimum age 18 (mandatory) - High school diploma (or equivalent) - 1+ years of experience - Completion of Company Orientation and Safety Training Do you have what it takes to be a fit as an H-E-B Customer Service Specialist? - Strong customer service skills - Reading and writing skills - Planning and organizing skills - Communication and interpersonal skills Can you... - Function in a fast-paced, retail environment, in detailed and precise tasks - Perform the following, based on your Department? Beauty: - Constantly reach at waist, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms - Occasionally be exposed to cold, loud noise, and wet conditions - Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs Drugstore: - Constantly reach at waist, grasp - Frequently stand, walk - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to loud noises, ambient temperatures, and wet conditions - Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs Dairy: - Constantly reach at waist, grasp - Frequently stand, walk - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to cold, loud noises and wet conditions - Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs Frozen: - Constantly reach at waist, grasp - Frequently stand, walk, stoop - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions - Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs Texas Backyard: - Constantly reach at waist, grasp - Frequently stand, walk - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to wet conditions and loud noise - Frequently be exposed to ambient temperatures - Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. Stock Controller We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... drive and optimism to motivate your team through difficult situations? We are looking for: - experience stocking and in customer service (leading an overnight team a plus) - strong communication skills - high energy level and stamina; ability to work in a fast-paced environment - someone who enjoys working overnight shifts, and thrives working with others - an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well What is the work? Management / Training: - Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager - Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader - Communicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance - Coaches / develops Partners; assists with new hire onboarding and training - Gives input on writing schedules; reports out on overnight time and attendance - Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality) - Uses technology and data to manage inventory and in-stocks - Complies with departmental SOPs and store operating procedures; ensures other Partners comply - Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock) - Leads to / trains on 100% in-stocks, rotation, and fully-filled displays - Communicates with DSD vendors - Loads, unloads, and moves heavy, bulky products - Will perform Night Stocker duties Customer Service: - Provides excellent customer service; models / coaches on superior customer service and hospitality - Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems - Merchandises products effectively

Requirements

a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
Minimum age 18 (mandatory)
High school diploma (or equivalent)
Completion of Company Orientation and Safety Training (upon hire)
Strong customer service skills
Reading and writing skills
Planning and organizing skills
3+ months of experience in stocking or customer service
Understanding of technology
Ability to communicate with team, including verbal and written communication skills
Ability to work overnight schedules
Ability to operate pallet jack / baler
Ability to work well with others
Ability to manage multiple priorities and shift focus between tasks
Ability to plan, prioritize, and delegate as work changes
Ability to anticipate change and plan for execution accordingly
Ability to remain adaptable and help others through change
Motivation to grow and learn with the company

Nice To Haves

Experience leading an overnight team, or large teams in other areas of the business (preferred)
Completion of forklift / power jack training

Responsibilities

Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs the duties of Customer Service Assistant as needed
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
Communicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
Coaches / develops Partners; assists with new hire onboarding and training
Gives input on writing schedules; reports out on overnight time and attendance
Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
Uses technology and data to manage inventory and in-stocks
Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
Communicates with DSD vendors
Loads, unloads, and moves heavy, bulky products
Will perform Night Stocker duties
Provides excellent customer service; models / coaches on superior customer service and hospitality
Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems