Full Time

HEB•Irving, TX

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. Customer Service Rep As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure People come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? Customer Service Specialist H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? Stock Controller We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... drive and optimism to motivate your team through difficult situations?

Requirements

a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
Minimum age 18 (mandatory)
High school diploma (or equivalent)
Completion of Company Orientation and Safety Training (upon hire)
Strong customer service skills
Reading and writing skills
Planning and organizing skills
3+ months of experience in stocking or customer service
Understanding of technology
Ability to communicate with team, including verbal and written communication skills
Ability to work overnight schedules
Ability to operate pallet jack / baler
Ability to work well with others
Ability to manage multiple priorities and shift focus between tasks
Ability to plan, prioritize, and delegate as work changes
Ability to anticipate change and plan for execution accordingly
Ability to remain adaptable and help others through change
Motivation to grow and learn with the company

Nice To Haves

experience stocking and in customer service (leading an overnight team a plus)
someone who enjoys working overnight shifts, and thrives working with others
an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
Experience leading an overnight team, or large teams in other areas of the business (preferred)
Completion of forklift / power jack training

Responsibilities

Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs the duties of Customer Service Assistant as needed
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
Communicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
Coaches / develops Partners; assists with new hire onboarding and training
Gives input on writing schedules; reports out on overnight time and attendance
Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
Uses technology and data to manage inventory and in-stocks
Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
Communicates with DSD vendors
Loads, unloads, and moves heavy, bulky products
Will perform Night Stocker duties