Grocery Manager-Owings Mills

Albertsons • Owings Mills, MD

6d • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. General Summary: Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division management. My primary duty is management of the Grocery Department. In that regard, plans, organizes, and directs day-to-day operations of the Grocery department, including dairy and frozen food sections. Under supervision of the Store Director, directs the work of all Grocery Department associates. Schedules Grocery Department associates to ensure adequate coverage and service levels. Directs, motivates, trains, and participates in the hiring of all Grocery Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures. Monitors associate performance and effectively recommend personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Identify and trains associates with high potential for advancement opportunities. Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results. Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate. Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records. Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Attends required training and sales meetings. Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues.

Requirements

• Requires an extensive retail background with prior management experience related to retail operations.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage and develop people, and the ability to maintain composure in dealing with customers, vendors and co-workers.
• Ability to be a team player.
• Ability to supervise employees assigned.
• Knowledge of employment laws and workplace practices policies is required.
• Requires knowledge and compliance with state and federal regulations.
• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc.
• Interacts effectively with all levels of personnel, customers, vendors and the public.
• Analytical ability to handle administrative details such as planning, reporting, meeting operation objectives, scheduling, supervising and making hiring and disciplinary action recommendations.
• Ability to judge and react to business activity.
• Knowledge of basic mathematics and weights and measures.
• Must have knowledge of product variety, product location and perishability.
• Ability to deal with vendors, customers, the public and government agencies.
• Ability to work at different times of the day, weekends and holidays and with little or no supervision.
• Must possess a thorough knowledge of checkstand scanning and loss prevention procedures.
• Must be able to effectively operate and train others in the operation of Front End cash registers and/or scanning equipment.
• Must be able to operate ordering equipment.
• Knowledge and ability to implement emergency procedures in the event of a disaster or equipment or computer software malfunctions.
• Ability to stand and walk for long periods of time.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs. May climb ladders.
• Ability to properly stack, operate fully loaded hand trucks, six-wheel carts and pallet jacks.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• May utilize cleaning supplies and chemicals and safety cutters.
• Complies with all Company policies including attendance, grooming standards and dress codes

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description).
• Plans, organizes, and directs day-to-day operations of the Grocery department, including dairy and frozen food sections.
• Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
• Maintains stock conditions, and ensures compliance with code date standards; cleanliness, sanitation, and safety standards; and security requirements.
• Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink.
• Supervises and participates in store inventory counts.
• Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery products and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Maintains orderly and in stock conditions in back room, sales floor, and all grocery department areas.
• Supervises receiving, storing, stocking, pricing, and merchandising of all Grocery products.
• May utilize hand trucks, pallet jacks and the bailer.
• Proper accounts for merchandise received.
• Handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Schedules Grocery Department associates to ensure adequate coverage and service levels.
• Directs, motivates, trains, and participates in the hiring of all Grocery Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommend personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale.
• Resolves associate complaints where appropriate and reports action taken to the Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identify and trains associates with high potential for advancement opportunities.
• Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Maintains accurate department records.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Attends required training and sales meetings.
• Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Pay transparency- Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include healthcare, sick pay, PTO/Vacation pay and retirement benefits (pension and/or 401(k) eligibility).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees