Grievance Manager

State of Montana • Helena, MT

6d

About The Position

The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in your community, the Montana Department of Corrections is the place for you!
The Public Safety Division operates Montana’s prisons safely and securely and provides supervision and support for offenders in the community through its Placement Unit. The work performed in this division is integral to the department’s mission to create a safer Montana through accountability, rehabilitation, and empowerment. Make a difference! Join us today!
The Grievance Manager, in the Contracts and Compliance Bureau, leads and oversees the grievance process for the Montana Department of Corrections. In this role, you will manage all components of the grievance program, including policy development, program requirements, funding oversight, budgeting, data analysis, and reporting. You will interpret and monitor compliance with all relevant guidelines, laws, and regulations, and may conduct investigations into complaints or potential violations within the department.
The Grievance Manager also supervises at least six full‑time employees and is responsible for department-level management functions such as hiring, performance management, discipline, workload distribution, and employee development in conjunction with the Contracts and Compliance BC.

Requirements

• Bachelor’s degree in criminal justice, psychology, education, or related field
• 2 years of directly related experience.
• 1 year of supervisory or lead worker experience.
• Alternative combinations of education and experience will be considered on a case-by-case basis.

Responsibilities

• Manage all components of the grievance program, including policy development, program requirements, funding oversight, budgeting, data analysis, and reporting.
• Interpret and monitor compliance with all relevant guidelines, laws, and regulations
• Conduct investigations into complaints or potential violations within the department.
• Supervise at least six full‑time employees and is responsible for department-level management functions such as hiring, performance management, discipline, workload distribution, and employee development in conjunction with the Contracts and Compliance BC.

Benefits

• competitive compensation
• generous State of Montana Benefits
• State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees