Greyhound Housing Care Manager

The Empowerment Program • Commerce City, CO

1d • $58,000 - $68,000 • Onsite

About The Position

The PSH Case Manager provides intensive, participant-led services to 50 residents within the Greyhound permanent supportive housing community. This role is strictly service-oriented; you will act as a bridge between residents and community resources while helping them maintain housing stability. You will not handle rent collection, leasing, or building maintenance, allowing for a pure clinical and advocacy-based relationship with residents.

Requirements

• Education: Bachelor's degree in Social Work, Psychology, or a related Human Services field.
• Experience: Minimum 2 years of experience working with individuals experiencing chronic homelessness or dual diagnoses (mental health and substance use).
• Medicaid Literacy: Demonstrated ability to document services for Medicaid billing (specifically Colorado Fee-for-Service or MCE models).
• Values: Deep commitment to the Housing First and Harm Reduction philosophies.

Nice To Haves

• Certification: Qualified Behavioral Health Professional (QBHP) status in Colorado.
• System Knowledge: Proficiency in HMIS (Homeless Management Information System) and Medicaid billing portals (e.g., Gainwell).
• Specialized Training: SOAR certification (SSI/SSDI Outreach, Access, and Recovery).

Responsibilities

• Case Coordination: Maintain a caseload of up to 50 residents, providing individualized support plans focused on housing retention, health, and wellness.
• Housing Navigation & Stability: Assist residents in understanding their lease obligations and navigating conflicts with property management to prevent evictions.
• Medicaid-Reimbursable Services: Provide and document "Tenancy Sustaining Services" (H2014) and "Targeted Case Management" (T1017) in accordance with Colorado Health First (Medicaid) standards.
• Documentation: Maintain high-quality clinical notes that meet the "medical necessity" requirements for Medicaid billing and HUD reporting.
• Resource Connection: Facilitate referrals for mental health, substance use treatment, primary care, and disability benefits (SSI/SSDI).
• Crisis Intervention: Provide de-escalation and crisis support within a Trauma-Informed Care framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level