Greeter - Toyota Chula Vista

Sunroad Automotive•Chula Vista, CA

2d•Onsite

About The Position

As Greeter, you will be the first point of contact for customers arriving at the dealership. Your role is to create a welcoming atmosphere, assist customers with their inquiries, and direct them to the appropriate departments or sales representatives. You will play a key role in enhancing the customer experience and ensuring a positive impression of the dealership. Essential Functions: Greet customers warmly upon arrival at the dealership. Provide a friendly and professional first impression to create a welcoming environment. Assist customers with initial inquiries and direct them to the appropriate departments, such as sales, service, or finance. Answer basic questions and provide information about the dealership’s services and inventory. Verify and confirm customer appointments for vehicle sales, service, or maintenance. Ensure that customers are promptly checked in and directed to their scheduled appointments. Manage the flow of visitors in the dealership, ensuring they are promptly attended to and directed to the appropriate personnel or area. Maintain a clean and organized waiting area for customers. Ensure that refreshments, magazines, and other amenities are available and replenished as needed. Handle phone calls and emails from customers, providing information and scheduling appointments as needed. Forward inquiries to relevant departments or personnel when necessary. Collect and document customer feedback to help identify areas for improvement in the customer experience. Report any concerns or issues to management. Assist with administrative tasks such as filing, data entry, and maintaining customer records. Support the sales and service teams with additional duties as needed. Ensure that all customer interactions comply with dealership policies and procedures. Maintain a safe and secure environment for customers and staff. Monitor the new and used car lot to manage the traffic and ensure every guest is being assisted. Document every customer visit as either a Walk-in, Be-Back or Appointment. Serves as Phone Receptionist during each shift providing telephone coverage. Must be willing to work outside during all types of weather. Maintain satisfactory attendance. Perform other related duties as assigned.

Requirements

Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job description.

Nice To Haves

Previous experience in customer service or front desk role.
Excellent interpersonal and communication skills.
Strong customer service orientation with a focus on creating positive experiences.
Ability to handle multiple tasks and manage time effectively.
Proficiency in basic computer applications and telephone systems.
Professional appearance and demeanor.
Friendly and approachable with a positive attitude.
Reliable and punctual with a strong work ethic.
Ability to remain calm and composed under pressure.
Strong problem-solving skills and attention to detail.

Responsibilities

Greet customers warmly upon arrival at the dealership.
Assist customers with initial inquiries and direct them to the appropriate departments
Verify and confirm customer appointments for vehicle sales, service, or maintenance.
Manage the flow of visitors in the dealership
Maintain a clean and organized waiting area for customers.
Handle phone calls and emails from customers
Collect and document customer feedback
Assist with administrative tasks such as filing, data entry, and maintaining customer records.
Ensure that all customer interactions comply with dealership policies and procedures.
Monitor the new and used car lot to manage the traffic and ensure every guest is being assisted.
Document every customer visit as either a Walk-in, Be-Back or Appointment.
Serves as Phone Receptionist during each shift providing telephone coverage.
Must be willing to work outside during all types of weather.
Maintain satisfactory attendance.
Perform other related duties as assigned.