Greeter

Meijer•Orland Park, IL

1d•Onsite

About The Position

As a family company, Meijer serves people and communities, offering career and community opportunities centered around leadership, personal growth and development. The Greeter provides a professional presence at the front entryways, actively deterring theft by engaging with customers entering and exiting the store and checkout area. This role prevents theft through constant awareness of customer activity, urgently engaging to validate receipts and recover unpaid merchandise. The Greeter also ensures team member and customer safety by identifying and resolving safety concerns.

Requirements

High school graduate or equivalent
1-2 years of customer service experience or asset protection experience
Clear and professional written and oral communication skills
Ability to actively move throughout work area for long periods of time
Ability to respond to alerts quickly and urgently
Ability to learn and interact with new and existing technology solutions
Ability to use technology to document and communicate incidents
Ability to learn and apply negotiation and de-escalation techniques
Ability to maintain knowledge of product locations to direct customers
Ability to work successfully with conflict

Responsibilities

Actively identify and quickly resolve unsafe conditions and situations
Prevent theft through an active presence and engagement with customers entering and exiting
Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
Reduce store disruption following the company de-escalation and negotiation techniques
Document and communicate theft, safety, and alarm activity incidents