Greeter

Bass Pro Shops • Union Gap, WA

1d • Onsite

About The Position

The Greeter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated. Essential functions include greeting all customers as they enter the store in a friendly and outgoing manner, actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup. Greeters model the brand standard for customer service by presenting a professional image, adhering to dress code, and maintaining welcoming body language. They check in customers’ merchandise for return, check in Vendor representatives, complete visitor log information, and control visitor badges. Greeters remain aware of and inform customers about special events, sales, or promotions, and provide promotional materials. They ensure the entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters. Additionally, Greeters assist in the facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP, but they should never accept, possess, or handle a firearm while performing their job duties.

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions.
• Provides customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP.
• Performs all other duties as assigned.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED