Greeter-(Bryn Mawr Hospital)

Towne Park•Lower Merion Township, PA

1d•Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role. Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age.
Able to pass a criminal background and drug screen.
One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
Ability to read, speak and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to understand 24 hour and military time systems.
Ability to perform general typing and and/or basic computer skills.
Ability to prioritize tasks and remain calm in stressful situations.
Must have strong communication skills.
Must have familiarity with data entry.
Must understand phone etiquette.
Must understand HIPPA requirements as they pertain to handling sensitive patient information.

Nice To Haves

Customer service experience preferred.

Responsibilities

Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
Demonstrates a willingness and ability to assist others.
Monitors and responds to emergencies on a priority basis.
Assists visitors with directions, information and other inquiries.
Enters confidential personal patient information into hospital database in order to register them for their service.
Delivers messages, items and/or amenities as requested.
Ensures that patient and business confidentiality is maintained at all times.
Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed.
Reports all accidents and incidents observed on shift to Manager immediately.
Uses only equipment trained to use and operates all equipment in a safe manner.
Is knowledgeable of hospital disaster codes and response plans.
Follows client standard operating procedures for disaster codes and response plans.
Transports patients via wheelchair within the facility.