Greeter/Host - Valle (Michelin Star Restaurant)
About The Position
Join Award-winning Michelin star, Chef Roberto Alcocer at Valle, a Guadalupe Valley Kitchen as he draws on the traditions of Mexico's renowned wine region and the bounty of local farms and sea food, to create Valle's bold cuisine paired with a selection on Mexican wine, best enjoyed on the seaside dining veranda in the Dining Room which boasts beautiful ocean views. Guest can enjoy an intimate dining experience with a Chef's tasting menu or a la carte, or if is the case of a special celebratory evening up to eight in our private dining room. Greeters are responsible for welcoming and creating the first impression for guests. These individuals can influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Hosts will also have the following job responsibilities:
Requirements
- 1 year of experience in food & beverage or customer service.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Excellent phone etiquette and communication skills
- Ability to stand for long periods.
- Must be available Tuesday - Saturday
Nice To Haves
- Experience with POS systems is a plus
- Strong willingness to help others and provide exceptional guest services
- Previous experience in hospitality, restaurant, or hotel industry preferred
- Outstanding customer service skills and a friendly demeanor
- Refined verbal communication skills.
Responsibilities
- Greet guests with a warm welcome and seat them accordingly
- Manage reservations and waitlists efficiently
- Provide guests with menus and inform them of specials
- Assist in maintaining cleanliness in the dining area
- Answer phone calls and take reservations
- Collaborate with servers to ensure excellent guest service
- Ensure that the host stand is clean and organized, and all necessary materials are available.
- Confirm that iPads are charged and ready for use.
- Ensure restaurant menus are clean and in good condition. Notify the GM in advance if new menus need to be printed (restaurant menu, wine menu, and bar menu).
- Assist the bar with drink service and table cleaning.
- Take reservations for up to 20 covers.
- Know the Rules and Policy regarding moving tables inside the Restaurant. (example when we can put together table 53 and 58)
- Understand and enforce policies and rules related to children.
- Confirm that hostesses check reservations for the following day and verify new reservations for the day. Notify relevant staff if the reservation is for a celebrity influencer or VIP.
- Ensure guest cards are completed the night before with accurate guest information.
- Organize seating preferences based on guest requests (e.g. window or patio seating) and adjust flow of service accordingly.
- Supervise guest comments and preferences in the guestbook for future visits, and record how many times they have dined with us.
- Rolling silverware & polishing glasses as needed.
Benefits
- 12 Complimentary hotel room nights at Hyatt hotels world-wide
- Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
- Bereavement and jury duty pay
- Vacation, sick, and new child leave
- Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
- Retirement Savings Plan option (401K) with employer match
- Employee Stock Purchase Plan
- Complimentary employee meals
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
