Graphic Designer Customer Service

FASTSIGNS•Beavercreek, OH

55d

About The Position

Are you a highly motivated, talented graphic designer professional, and enjoy working with people? If so, FASTSIGNS of Beavercreek-Xenia are looking for an energetic candidate who are interested in a career with potential growth. If you are looking for a rewarding career, not just another job, then come join our team as a Graphic Designer Customer Service Representative!

Responsibilities

Provide proofs as necessary for customer approval.
Perform daily/weekly computer back-ups; archive files as necessary.
Maintain equipment including computers.
Maintain accurate electronic record of File Storage and Disks following brand standards.
Communicate with other employees, Sales/Service members on job requirements, timing, and special needs; Production team on job input and output; Production Manager/Center Manager on inventory needs for computer supplies.
Prioritize each day to schedule the workflow efficiently and cost-effectively.
Determine the best output method based on the customer's need.
Read and interpret a Work Order.
Work with co-workers and customers with file transfers, FTP access, photo library options, online proofs, etc.
Determine size and arrangement of illustrative material and copy, select style and size of type, and arrange layout based upon available space, aesthetic design, and production requirements.
Prepare comprehensive illustrations, sketches, layouts, and copy for print reproduction according to instructions of client or supervisor
Allocate appropriate amount of time to each Work Order.
Inspect jobs for accuracy before sending them to output.
Ensure correct material is used for each job and output device settings are accurate.
Maintain customer logo library; convert graphic files.
Image Sourcing: locate photos, understand copyright laws and release/usage requirements.
Knowledge of resources to buy stock images, work with service bureaus to create output beyond store capability, and understand resolution options and optimal enlargement specifications from image vendors and image originals.
Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings.
Participate in center staff and sales meetings.
Assist in the implementation of company marketing plans as needed.
Identify and resolve customer satisfaction issues.
Establish and maintain effective team relationships with all support departments.
Adhere to all company policies, procedures and business ethics codes.
Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.
Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.
Serve as a backup for answering the phone if the Franchisee, manager and sales/service employees are busy assisting other customers.
Assist at the front counter as needed.
Understand the sales process enough to consult with customers to determine project needs and solutions.
Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
Demonstrate the ability to carry on a business conversation with customers and decision makers.
Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
Follow up on new leads and referrals resulting from telephone, marketing and email activity.
Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
Prepare estimates and establish/maintain estimate follow-up procedures.
Communicate with customers on order status and changes the production schedule.
Maintain an attractive retail environment (clean, organized and functional).