Graphic Design Project Manager

Santa Clara Family Health Plan•San Jose, CA

About The Position

The Graphic Design Project Manager develops, manages, and implements SCFHP’s brand in all print and digital communications and manages website development in support of departmental and organizational objectives and in compliance with all applicable state and federal regulatory requirements, SCFHP policies and procedures, and business requirements.

Requirements

Bachelor’s Degree in Marketing, Communications or related field, or equivalent experience. (R)
Minimum three years of experience in graphic design and web development. (R)
Minimum one year of experience in project management. (R)
Ability to establish and maintain effective internal and external working relationships to organize and lead cross-functional teams. (R)
Strong computer skills including fluency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and Adobe Creative Suite; experience writing and managing complex documents including use of styles, bookmarks, and other document setup/management tools; and use of the Web for research. (R)
Knowledge of Content Management System/HTML used for editing and maintaining website. (R)
Very strong oral and written communication skills, with the ability to communicate data and information professionally, effectively, persuasively and on a timely basis to diverse individuals and groups inside and outside of the organization. (R)
Ability to understand, interpret and communicate complex processes and abstract concepts for a variety of audiences. (R)
Ability to think creatively and work strategically. (R)
Ability to gather and analyze data, organize and write reports, and organize work efficiently. (R)
Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies all while meeting deadlines. (R)
Ability to understand, interpret, and apply applicable rules, regulations, and establish and evaluate priorities. (R)
Self-directed with proven ability to assume responsibility, work independently, meet deadlines, prioritize, and move projects to completion with minimum supervision. (R)
Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R)
Ability to think and work effectively under pressure. (R)
Ability to maintain confidentiality. (R)
Ability to comply with all SCFHP policies and procedures. (R)
Ability to perform the job safely and with respect to others, to property, and to individual safety. (R)
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 20 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

Nice To Haves

Fluent in written Spanish, Vietnamese, and/or Chinese. (D)
Knowledge of healthcare, Medi-Cal managed care, and Medicare programs. (D)
Project Management Professional (PMP) certification. (D)

Responsibilities

Manage graphic design from inception to fulfillment in support of marketing and communications objectives and regulatory requirements, working with both internal and external stakeholders, as required.
Develop new materials (hard copy or electronic) and update existing materials as needed to support programs, projects, and events.
Develop the organization’s brand and maintain its integrity in all materials.
Develop and maintain effective systems to track all graphic design pieces, associated costs, and related expenses; analyze data to determine effectiveness and prepare marketing reports for management review.
Identify, evaluate, and manage vendors to achieve Departmental objectives.
Manage selection, ordering, design and proof approval of all marketing collateral, displays, and giveaway items.
Manage website development to maintain and improve user experience and accessibility, and maintain brand experience across all digital platforms, working with internal stakeholders and external vendors.
Develop, maintain, and use policies and procedures, operating instructions and tools needed to support marketing and communications activities.
Analyze and track compliance with applicable regulatory and reporting requirements; monitor new requirements and update required documents accordingly.
Attend and actively participate in department meetings, trainings, and coaching sessions.
Identify issues, trends, and opportunities to improve efficiency and/or quality, or to better assist departments; develop recommendations and implement same relative to identified issues, trends, and opportunities.
Attend offsite meetings or events as necessary.
Perform other related duties as required or assigned.