Graduate Services Coordinator

Liberty Dogs•Reno, NV

5d•Onsite

About The Position

The Graduate Services Coordinator ensures the ongoing success of every Veteran - Service Dog team after graduation from the Liberty Dogs program. In this role, you will build and maintain meaningful relationships with our graduates, providing follow-up support, coaching, and resources that strengthen the bond and performance of each team. You will monitor progress, address challenges proactively, and ensure that both the Veteran and the service dog continue to thrive in their partnership. This position requires a rare blend of human coaching and advanced service dog training expertise. The Graduate Services Coordinator must be equally skilled in supporting Veterans with empathy and respect, while also guiding them in maintaining consistent, effective training with their service dog. Ultimately, this role ensures that each team continues to succeed long after graduation, reinforcing their confidence, partnership, and independence.

Requirements

Experience working directly with service dogs or in advanced canine training environments.
Demonstrated experience supporting or coaching people (ideally Veterans or individuals with disabilities) in a teaching, counseling, or case management role.
Bachelor's degree or equivalent work experience in a fast paced, customer focused environment such as the Veterans Administration.
3-5 years of experience in social services, public relations, Veteran Services, or admissions.
Strong communication skills, excellent follow-through, and a supportive, relationship-focused approach.
Ability to problem-solve with empathy and maintain professionalism in all interactions.
Commitment to the Liberty Dogs mission of empowering Veterans through life-changing service dog partnerships.
Able to operate standard office equipment
Ability to travel as necessary for the role.

Responsibilities

Serve as the primary point of contact for all Veteran graduates after placement with their service dog.
Conduct regular follow-up check-ins (phone, virtual, email, text and in-person as needed) to assess team progress, training consistency, and overall health and well-being.
Provide coaching and problem-solving support on service dog handling, reinforcement techniques, veterinary care, and maintaining training plans at home.
Collaborate with the Training Department to identify concerns early and implement customized support plans when needed.
Track graduate outcomes, maintain documentation, and support data collection for program performance and accreditation requirements.
Coordinate ongoing engagement opportunities such as refresher training sessions, public certification testing, peer support connections, and community events.
Coordinate with the Program Team to ensure Veteran graduate support needs are met.
Connecting graduates with support staff and resources as needed.
Providing education & support with government agencies and communities in the domains of service dog public access, veterinary health insurance benefits through the Department of Veteran’s Affairs, etc.
Supporting graduates through the service dog retirement process.
Coordinating with collaborators on shared projects as relevant.
Other duties as assigned.