About The Position
Founded in 2015, B2C2 is a global leader for institutional liquidity within digital assets. We bring 24/7 365 days a year deep, reliable pricing for spot, futures, options, CFDs, and NDFs across all market conditions. Our growing team has deep expertise across pricing, structuring, risk, systems, and regulation. B2C2 bridges the gap between traditional financial and digital assets, and is relied upon by brokerages, exchanges, banks, fund managers, and other institutions to provide 24/7 liquidity. Headquartered in London, with global offices in Paris, Jersey City, Tokyo, Singapore, and Luxembourg, our fast-growing team has expertise in traditional financial and crypto markets. We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading. SCOPE OF THE ROLE This role is based in our New Jersey office, where you will work with the latest technologies and products to maximize productivity of the firm. Opportunity: To grow at a fast pace as we push you to constantly give the best of yourself Work with the latest technologies and products to maximize productivity Training opportunities
Requirements
- A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
- Excellent communication and interpersonal skills
- A problem solver with a keen eye for detail
- Help in setting up the support model with the team in long term
- Provide phone or remote support in the non-office hours when required
- Preferably open to working shift hours
- An interest in monitoring, alerting and reporting initiatives
- Passionate about helping people with mixed technical ability
- Some experience with Apple MacBooks
Nice To Haves
- Previous experience with programming/scripting languages is preferred
Responsibilities
- Ensure maximum uptime for production systems using real time monitoring
- Provide level 1 and 2 application and client support
- Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
- Continuous monitoring of application alerts to ensure systems are running optimally
- Maintain and enforce good quality internal documentation
- Perform weekly support duties checklists
- End to end ownership of client reported issues to resolution
- End user desktop support for internal staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
