Graduate Assistant - CeCE eLearning Testing Center

University of Central Oklahoma•Edmond, OK

36d•$13 - $13•Onsite

About The Position

The position is for a Graduate Assistant/Proctor for the eLearning Testing Center. This role supports the daily operations of the testing center while contributing to the broader success of online, hybrid, and self-paced online courses. The Graduate Assistant will perform computer-based and customer service-related duties in an office setting, serving as a key point of contract for students and faculty members. Typical duties may include but are not limited to proctoring exams in support of online and hybrid learning environments, ensuring testing integrity, adherence to institutional and departmental policies, and a secure, student-centered experience. The Graduate Assistant will provide exceptional customer service by assisting students, responding to inquiries via phone and email, and resolving technical or scheduling issues in a timely and professional manner. In addition to proctoring, the role supports administrative and operational functions such as appointment scheduling, report preparation, document management, typing, filing, and phone support. The student will assist in data collection, data entry, data management, and basic analysis to support the eLearning Testing Center, and continuous improvement initiatives. The position also includes administrative process maintenance using platforms such as Microsoft Bookings, Microsoft Forms, and other Microsoft 365 tools. Responsibilities may involve managing appointment workflows in Microsoft Bookings, creating and maintaining forms for data collection and surveys, organizing shared documentation, supporting reporting dashboards, and ensuring data accuracy and system efficiency. The Graduate Assistant may recommend and implement improvements to streamline administrative processes and enhance user experience. While administrative and technical responsibilities may be involved, the primary focus remains on proctoring exams that support online learning environments and data tools and contributing to the systems that enhance student success and operational excellence.

Requirements

Position requires a UCO student with a bachelor’s degree and Graduate Student status.
Computer literacy is required, including Microsoft Office suite.
Ability to trouble shoot problems.
A demonstrated willingness to learn about and sensitively work with people from various backgrounds and experiences.
Have sensitivity of intercultural communication and good interpersonal skills.
Organizational and prioritization skills.
Our successful candidate will be expected to place a high importance and be able to maintain confidentiality, punctuality, and dependability at the job.
Excellent organization, problem solving abilities, and written and verbal communication skills are needed to succeed in this role.
We expect this graduate assistant to be able to remain calm under pressure.
The required character traits needed would be dependability, thoroughness, attention to detail, and initiative.
Dedication to accuracy and excellence.
Willingness to learn new skills.
Clear and professional written and verbal communication skills.
Ability to work both independently and with a team on diverse technical tasks.
A willingness to learn various Microsoft Office 365 applications.
A willingness to learn and troubleshoot technical systems with guidance.
A willingness to take initiative and solve problems.
Detail oriented.
Dependable.
Punctual.
Good interpersonal skills.

Nice To Haves

Preference will be given to students enrolled through the University of Central Oklahoma's Graduate College in pursuit of a master’s degree.
While a student's primary function at UCO is the achievement of one's degree goals, we expect your devoted time and attention to the work at hand while you are on the clock.

Responsibilities

Proctoring exams in support of online and hybrid learning environments
Ensuring testing integrity, adherence to institutional and departmental policies, and a secure, student-centered experience
Providing exceptional customer service by assisting students, responding to inquiries via phone and email, and resolving technical or scheduling issues in a timely and professional manner
Appointment scheduling
Report preparation
Document management
Typing
Filing
Phone support
Data collection
Data entry
Data management
Basic analysis to support the eLearning Testing Center, and continuous improvement initiatives
Managing appointment workflows in Microsoft Bookings
Creating and maintaining forms for data collection and surveys
Organizing shared documentation
Supporting reporting dashboards
Ensuring data accuracy and system efficiency
Recommending and implementing improvements to streamline administrative processes and enhance user experience
Proctoring computer exams
Performing customer service-related duties in an office setting
Answering phones
Greeting visitors
Creating reports
Scanning documents
Answering questions
Assisting the reception area
Providing customer service to students, faculty and staff
Work on special projects as needed
Assist in documentation of project workflows and provide testing support for internal tools
Collaborate with administration to solve technical challenges
Other duties as assigned