Graduate Assistant Case Manager - Counseling

University of Central Oklahoma•Edmond, OK

70d

About The Position

Under the general direction of the Counseling Center clinical staff, the case manager promotes holistic student wellness, by meeting students individually or in other forums (classrooms, division meetings, programming) and helping students gain awareness of and access to solutions to their barriers to academic success. This position requires a variety of skills involving case management, crisis intervention, triage, outreach, and consultation. Case management may include linking with providers and maintaining lists of relevant referral sources, supporting treatment planning efforts, coordinating care needs, navigating on campus barriers and submission of documents (financial aid, emergency withdrawal, post-hospitalization success planning, accommodations with disability support), conducting follow-ups to ensure referral connection was made/care received and assist in removing barriers to care.

Requirements

Graduate student status in a behavioral health program.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to collaborate well with internal and external partners.
Ability to provide care is effective, equitable, and student-centered.
Ability to meet deadlines and manage daily documentation.
Skills for addressing complex challenges.
Ability to apply crisis management strategies.
Commitment to high standards of confidentiality as indicated by federal, state, local laws, university policy, and ethical guidelines.
Proficient in a variety of computer software applications (e.g., Word, Excel, PowerPoint, Outlook).

Nice To Haves

Excellent written and oral communication skills.
Ability to gather data, compile information, prepare reports and present information and content.
Detail oriented with proven organizational and time management skills.
Sensitivity of intercultural communication.
Experience within nonprofit or other social service setting.

Responsibilities

Conduct triage assessments with students who walk in or are scheduled with the Center for Counseling and Well-Being.
Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks.
In collaboration with the clinical team, develop, monitor, and evaluate treatment/care plans and progress.
Link students to campus and community resources.
Engage in follow-up and connection to referrals and resources.
Conduct skills coaching.
Conduct educational workshops on a variety of wellness topics.
Conduct programming which provides access to health care marketplace enrollment.
Document all client encounters and complete records/reports related to student services provided.
Attend staff meetings and trainings hosted by the Center for Counseling and Well-Being.