Graduate Admissions Specialist

University of North Carolina Wilmington • Wilmington, NC

37d • Onsite

About The Position

The Graduate Admissions Specialist provides comprehensive support for the graduate admissions process, ensuring accuracy, compliance, and exceptional service to prospective students. This role manages application workflows, evaluates international credentials, and maintains data integrity across multiple systems. The position often serves as the first point of contact for applicants and plays a critical role in representing UNCW's Graduate School.

Requirements

• Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Nice To Haves

• Bachelor's degree and experience in higher education
• Knowledge in Ellucian Banner or other student information system
• Experience with Technolutions Slate or similar application management system
• Accuracy and attention to detail in a busy office environment
• Ability to interpret academic policies and procedures
• Possess excellent verbal and written skills
• Ability to address and resolve issues or questions
• Comfortable working in evolving processes and situations
• Willingness to learn and embrace new technologies and software.
• Professional and amicable demeanor

Responsibilities

• Monitor applications and materials throughout the admissions cycle to ensure timely progression and resolution of issues.
• Review foreign academic credentials to determine U.S. equivalency and assess alignment with university standards.
• Verify accreditation status of foreign institutions and programs; evaluate foreign accreditation standards against U.S. requirements.
• Convert international grades to the U.S. GPA system, accounting for variations in grading scales and aligning with institutional policies.
• Update and verify student application data across admissions systems; escalate complex cases.
• Communicate professionally with a diverse population of prospective students regarding program details, application requirements, status updates, missing documentation, and admission decisions.
• Utilize multiple systems and software to research, manage, and transfer data accurately.
• System troubleshooting, and assisting campus users with the use of systems and resolution of technical issues.
• Enter and verify graduate application data.
• Use error reports to identify and correct missing or inaccurate data.
• Scan and upload supplemental application materials.
• Remain current on international education systems, credential evaluation standards, and global changes impacting admissions.
• Serve as a resource for agents and prospective students, offering clear guidance on application requirements, program details, and admissions policies.
• Assist with documentation and recommend process improvements for graduate admissions procedures.
• Use of Slate system facets, including workflows, forms, queries, and communication templates.
• Maintain confidentiality of sensitive information.
• Daily transmittal reconciliation for deposit of application fees.
• Perform additional tasks and projects as assigned.

Benefits

• Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance.
• Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire.
• Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
• Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
• As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
• We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees