GPS Support Specialist (part-time)

UMass Lowell • Lowell, MA

21d • Onsite

About The Position

The Graduate, Online & Professional Studies office is seeking a part-time support specialist. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must. Responsibilities include,but are not limited to; answering phones, processing paperwork related to student application, answering emails, scheduling appointments, and updating and maintaining student records. The Support Specialist will also assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. New employees will be trained to gain working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMASS Lowell faculty, students and staff and will handle confidential information. Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner. This is an on-campus, part-time, non-benefited, non-unit position – 18 hours per week. The GPS office is open from 8:30am-8pm Mon-Fri. The ideal candidate will be available to work at least one shift each week until 5pm.

Requirements

• HS diploma required, college degree preferred
• A strong background in customer support
• Must be proficient in MS office

Nice To Haves

• Preference to those with previous higher education experience

Responsibilities

• Answering phones
• Processing paperwork related to student application
• Answering emails
• Scheduling appointments
• Updating and maintaining student records
• Assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED