Part-Time Support Specialist

Unit • New York, NY

1d

About The Position

Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.

We are hiring a Part-Time Support Specialist to join our growing Support team. Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes.
This is a part-time position with preferred availability of approximately 20 hours per week. From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization.

Requirements

• Strong attention to detail, with the ability to understand the broader customer and product context
• Excellent written communication skills and a customer-first mindset
• Comfortable learning new tools, systems, and concepts in a fast-moving environment
• Team-oriented attitude with a willingness to collaborate across functions
• Interest in fintech, customer support, and building the future of financial infrastructure

Responsibilities

• Triaging, responding to, and managing customer support inquiries across multiple channels
• Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution
• Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed