Government Technical Director

Fiserv

10d•Remote

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Government Technical Director What does a successful Government Technical Director do? As the Government Technical Director, you serve as the senior technical lead and single point of accountability for the performance, reliability, and continuous improvement of a large-scale, mission-critical government technology services program. You partner closely with executive client stakeholders and cross-functional teams in architecture, security, product, and operations to govern service quality, resolve complex incidents, and advance a pragmatic technical roadmap that enables measurable outcomes. This role requires a senior, client‑facing technical leader who fluently engages engineers on design and delivery details, translates implications into clear, executive‑level recommendations, negotiates scope and commercial outcomes confidently, and de‑escalates and resolves difficult client situations with composure and authority. What you'll do: Own end-to-end technical service delivery and platform performance for a mission-critical government program, ensuring reliability, scalability, and continuity. Govern service level agreements (service level agreements (SLAs)), compliance obligations, and operational excellence with clear metrics, dashboards, and executive-ready reporting. Define and maintain the technical roadmap, modernization priorities, and long-term platform health across internal technology and product groups and third parties. Lead cross-functional incident response; coordinate root cause analysis and corrective actions; communicate impact, timelines, and mitigations to executive stakeholders. Translate complex technical issues into clear, options-based recommendations; align scope and outcomes with client objectives in partnership with Account Management and Product. Drive risk identification and mitigation across integrations, APIs, networking, security controls, and change/release activities; validate readiness before production changes. Facilitate requirements clarification, architecture trade-off decisions, and solution alignment across internal and external stakeholders to remove blockers and accelerate delivery.

Requirements

8+ years of experience leading complex IT delivery and operations for enterprise-scale platforms in regulated environments, with accountability for reliability and performance.
5+ years of direct, executive-facing experience translating business and operational needs into technical delivery plans for large programs.
5+ years of experience directing major incident and problem management for 24x7 systems, including root cause analysis and preventive action tracking.
Proficiency across multi-platform environments, including APIs, integrations, networking, information security controls, and observability tooling (logging and monitoring), with the ability to synthesize technical issues into executive-ready recommendations.
Demonstrated ability to define and govern service level agreements (SLAs), key performance indicators (KPIs), and compliance reporting to drive continuous improvement.
ITIL (Information Technology Infrastructure Library) Foundation certification or equivalent practical experience with service management frameworks.
Bachelor's degree or an equivalent combination of education, work, and/or military experience.

Nice To Haves

Background supporting government technology programs or mission-critical payment/transaction systems (e.g., PCI, card brand requirements, gateways).
Working knowledge of cybersecurity and compliance frameworks (e.g., NIST, FedRAMP) and secure operations in cloud environments such as AWS or Azure.
Familiarity with modern architecture patterns (microservices, event-driven), site reliability engineering (SRE) practices, and resilience/chaos testing.

Responsibilities

Own end-to-end technical service delivery and platform performance for a mission-critical government program, ensuring reliability, scalability, and continuity.
Govern service level agreements (service level agreements (SLAs)), compliance obligations, and operational excellence with clear metrics, dashboards, and executive-ready reporting.
Define and maintain the technical roadmap, modernization priorities, and long-term platform health across internal technology and product groups and third parties.
Lead cross-functional incident response; coordinate root cause analysis and corrective actions; communicate impact, timelines, and mitigations to executive stakeholders.
Translate complex technical issues into clear, options-based recommendations; align scope and outcomes with client objectives in partnership with Account Management and Product.
Drive risk identification and mitigation across integrations, APIs, networking, security controls, and change/release activities; validate readiness before production changes.
Facilitate requirements clarification, architecture trade-off decisions, and solution alignment across internal and external stakeholders to remove blockers and accelerate delivery.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.